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codego316

Member

Registered: 2015-01-06

Posts: 16

Is it possible sending an alert message via email?

Is there a way to have it send us a message or an email when someone inquires so that we don’t have to have the screen up in front of us the whole time?

Thanks!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is it possible sending an alert message via email?

Yes!

Just edit department. Setup notification tab information. There you can choose mail notifications for new chats and set how long chat has to be pending before mail notification is send.
Also you can use desktop app or chrome extension.

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

Cool dude!

Lemme try it and thanks again for your quick reply. I truly appreciate for your time and effort

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

I've added another Username under a User group "Administrator". When someone leave offline messages on the chat box it will only alert to the primary administrator not to this newky added administrator. Is there a way that all administrator users can receive all offline messages?

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is it possible sending an alert message via email?

Well,

Just setup email recipient in department. You can separete e-mails there by ","

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

I've tried many times added new department from this location "Home / System configuration / Departments" and hit the Save button, but nothing new added departments listed, it only listed the department that was added during the software installation. I also double check if those added departments were successfully added on the database, and upon checking on tablename " lh_departament" those departments are there. What happen? How can I see those departments at  "Home / System configuration / Departments"?

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is it possible sending an alert message via email?

Sorry but I don't know there is commercial support if you need personal look.

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

What do you mean?

If you have any solutions or other link from this forum that you think it can help me resolve the problem I will appreciate to dig those links.

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is it possible sending an alert message via email?

Just check that you have assigned departments in your account. In departments list you see only departments you are assigned to.

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

Yeah, during installation process I assigned one department on my administrator account. After logging-in to my administrator account there is only one department listed, so I decided to add a new department but it won't show me the newly added department.

See the screenshot here:

http://oi59.tinypic.com/167uwrt.jpg

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is it possible sending an alert message via email?

Go to you account. Chose departments tab and assign all departments to your account.

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

Wow you made it remdex, I saw all listed departments on the Assigned departments, but I have to delete some of them, and how?

Thank you so much for all your help

Last edited by codego316 (2015-01-21 09:33:21)

codego316

Member

Registered: 2015-01-06

Posts: 16

Re: Is it possible sending an alert message via email?

Never mind I saw it how.. Thanks again