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bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Not getting Chat msg in Admin pannel

Congratulation on designing an excellent Live support chat system.
You have done a great job. It would have been good if Tweeter bootstrap UI is there.

I've one problem in my installation:

I've configured everything.
All chat system are working fine at local server, but when i diployed and configured system at my shared remote hosting i'm not getting chat msges from user front end site.
I get notification about unread msg, when i open chat window, the msg is displayed there but it does not update if type something. the msg is sent to use, but it does not update at admin side chat box. Also if user sends something it do not update in admin side chat box.

Instead i get notification about unread msg in Chrome Extension and I've to refresh chat box everytime..

Please let me know what could be causing this .... !

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Not getting Chat msg in Admin pannel

Hi,

Read few articles
https://livehelperchat.com/how-to-move- … -125a.html

Use can use this article as basic to debug does sync calls get's executed.
https://livehelperchat.com/i-have-embed … -265a.html

Also as quick solution you can try to clear cache from back office.

bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Re: Not getting Chat msg in Admin pannel

Hi,

Read few articles
https://livehelperchat.com/how-to-move- … -125a.html

Use can use this article as basic to debug does sync calls get's executed.
https://livehelperchat.com/i-have-embed … -265a.html

Also as quick solution you can try to clear cache from back office.

Thank you *** for quick reply.
Ive gone through above links, even so i could resolve the issue. Cleared cache also.
My problem is everything is working fine. Only my Back Office (Admin) chat box does not update. I've to reload the page to get update msg.
I get Chrome notification about unread msg. but chat even does not work in Chrome extension popup.

Another Problem, I could not login into the desktop software.
While desktop software works fine with localhost installation.

I know its difficult to provide free support. but it'll really help me if these small problems get solved.
I can help you in some other cases if you want.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Not getting Chat msg in Admin pannel

Sorry,

But you did not provided any technical errors. So I cannot help.

bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Re: Not getting Chat msg in Admin pannel

Some time I do get this error in pages as shown in screenshot below.

If I put chat msg in chat box, the msg is echoed in there, but it sent to User.
This error also goes if page is reloaded.
Can you let me know Getting message echoed or displayed in chat box at admin panel is attached to which http get request

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Not getting Chat msg in Admin pannel

This error has nothing to your issue. Take a look at network tab and it's requests.

bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Re: Not getting Chat msg in Admin pannel

Following are the observations:

I'm not getting any pending or error status in Network tab.

/index.php/site_admin/chat/syncadmin/
Does shows 301 - Moved Permanently.

Also you mention earlier in link above about "chat/getstatus" request which is missing in my case.
Is this request also visible in Admin side chat panel?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Not getting Chat msg in Admin pannel

So,

Something is not right with your chat/syncadmin. Thats the only info I can tell.
You can also try to disable cache and see does it helps.
https://livehelperchat.com/how-to-enable-cache-71a.html

Also try to enable debug output
https://livehelperchat.com/article/view/58

From this step you are on your own. Like I have not time to debug each server individually for free.
And if you decide there is commercial support.

bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Re: Not getting Chat msg in Admin pannel

So,

Something is not right with your chat/syncadmin. Thats the only info I can tell.
You can also try to disable cache and see does it helps.
https://livehelperchat.com/how-to-enable-cache-71a.html

Also try to enable debug output
https://livehelperchat.com/article/view/58

From this step you are on your own. Like I have not time to debug each server individually for free.
And if you decide there is commercial support.

Thanks a lot for your support.
I appreciate your efforts for solving my issue.
It was really beyond my expectations.

I'll try now on my own to solve it.

I was having few suggestions for you.
1) Bootstrap is the best UI Front end framework. Try if you can port. I'll definitely try.
2) PHP Laravel is another world's one of the best frameworks. It'll be very good if we can create Laravel integration.
4) Zopim (https://www.zopim.com) is one commercial chat system. Many fetures your having are very good and user friendly. Try to see if you can fetch some good feature from Zopim

Thanks again!!!

bkrajendra

Member

From: Pune

Registered: 2015-01-04

Posts: 8

Website

Re: Not getting Chat msg in Admin pannel

Hey...!
All issues resolved.
I just changed my .htacces file as mentioned in docs to:

[== PHP ==]

RewriteEngine On

RewriteBase /
RewriteRule ^upgrade.php - [L]
RewriteRule ^/var/[^/]+/cache/(stylesheets|images|javascripts?)/.* - [L]
RewriteCond %{REQUEST_FILENAME} !\.(gif|jpe?g|json|ico|png|bmp|css|ogv|js|xml|flv|html|mp3|ogg|wav|swf|otf|woff|eot|ttf)|var(.+)storage.pdf(.+)\.pdf$ [NC]
RewriteRule ^(.*)?$ index.php?/$1 [L]

Its working like a charm.
Now Im just trying to work it on Desktop Client. It does not show any msg.

Thanks a lot!