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#1 2014-12-24 21:50:13
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
New Co Browser
Hi Rem,
new Co Browsing is great but i have founded many problem. I will post here.
1.
First, some time after Co browser activate message written from operator to visitor not arrive animore also for visitor the same, can't write.
2.
No possibility to stop Screen Share for Operator?
3.
If i press a link in User Share window by press CTRL user not change the page also page of Screen Share remain the same.
4.
I'm not able to activate mouse and see in visitor side in my test.
For operator mouse is on but visitor will see it? Not always.
Mybe i don't know, had to be tested better and with attenction.
Last edited by PeopleInside (2014-12-24 22:01:01)
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#2 2014-12-24 22:05:03
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: New Co Browser
For example now logged as Operator,
in visitor side started chat,
pressed the eye and the eye on top for request Screen share without question to the user (setup in the settings), in the visitor side i can see Scrren are shared because there is message but in operator side request still be in progress.. many problem.. :S And once i can see in user side the screen share active from operator side unable to stop close it.
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#3 2014-12-24 22:09:05
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Hi,
Thanks for feedback, but to help project you should atleast post some errors etc. These plain text are worthless for me actually. But in any case
1. Works for me
2. No, only user can stop it by clicking terminate screen share
3. Works here. Have in mind it takes some time for ajax request to process.
4. Works here. Same notice as above.
Please before reporting test this stuff on demo site.
And one more time
Have in mind that using standard method AJAX these updates happens quite slow. That's why there is NodeJs running on demo.
Also make sure you have 2.17v and have no pending database updates. I fixed some stuff today 
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#4 2014-12-24 22:11:14
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Worhtless report 
without any error or site where to look etc. You can send logins to my mail etc.
For example now logged as Operator,
in visitor side started chat,
pressed the eye and the eye on top for request Screen share without question to the user (setup in the settings), in the visitor side i can see Scrren are shared because there is message but in operator side request still be in progress.. many problem.. :S And once i can see in user side the screen share active from operator side unable to stop close it.
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#5 2014-12-24 23:24:05
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: New Co Browser
Some problem was because in my website was activate xsmas snow effect removed and is better now ^_^
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#6 2014-12-25 09:17:04
- Glenn
- Member
- Registered: 2014-08-09
- Posts: 12
Re: New Co Browser
Unfortunately pages are not displayed correctly on operators screen when client is visiting a site which is using mod_rewrite rules. The page is showing without CSS formatting in that case.
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#7 2014-12-25 13:37:46
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Well, that's your site problem not LHC itself
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#8 2014-12-25 13:46:15
- Glenn
- Member
- Registered: 2014-08-09
- Posts: 12
Re: New Co Browser
Well my site is working fine with the rules. Only in co browsing window it's not.
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#9 2014-12-25 13:47:30
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Well if your site has some kinda protection against referrer etc, i really cannot help there and like you did not provided any steps to reproduce, i cannot see an answer in my crystal ball
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#10 2014-12-25 15:34:31
- Glenn
- Member
- Registered: 2014-08-09
- Posts: 12
Re: New Co Browser
Well if your site has some kinda protection against referrer etc, i really cannot help there and like you did not provided any steps to reproduce, i cannot see an answer in my crystal ball
Totally understand that! Can I PM you the site so you can have a look? It's only a problem in the co-browse window.
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#11 2014-12-25 17:32:27
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Hi,
Yes, just skype me.
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#12 2014-12-25 19:10:52
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: New Co Browser
Issue was fixed with this commit. https://github.com/LiveHelperChat/liveh … f5b4043f91
Another bug goes down
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