Operator chat window is not refreshed, so not showing new messages

Laurence Cope · 2014-06-12 12:24:51

Operator chat window is not refreshed, so not showing new messages. I have to manually refresh the page and select the chat tab to see new messages.

https://groups.google.com/forum/#!topic … 1SUEdNzBiE

Remigijus Kiminas · 2014-06-12 12:34:10

Sorry but here works. Perhaps you missed some of permission. I really cannot help with these unpronounceable reports sad
You can try to use chrome debug to see, what request returns etc...

On 12 June 2014 13:24, Laurence Cope <amityweb...***.com> wrote:

Operator chat window is not refreshed, so not showing new messages. I have to manually refresh the page and select the chat tab to see new messages.

Laurence Cope · 2014-06-12 12:41:22

Which documentation page describes the settings so operator chat window is refreshed to show new messages?

Thanks

Laurence Cope · 2014-06-12 12:42:13

Nothing in the Chome console showing Javascript errors. The User window title bar changes which I think implies a refresh, but the admin chat window does nothing.

Laurence Cope · 2014-06-12 12:49:54

Also, would it be a permissions issue? Because even the main Admin user does not get a chat window refreshed to see the chat he just posted, and a chat he just submitted to a user. Thanks

Remigijus Kiminas · 2014-06-12 12:50:40

Sorry, but i really have no idea, because on demo all works. So it's just your instance configuration issue...

On 12 June 2014 13:49, Laurence Cope <amityweb...***.com> wrote:

Also, would it be a permissions issue? Because even the main Admin user does not get a chat window refreshed to see the chat he just posted, and a chat he just submitted to a user. Thanks

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Laurence Cope · 2014-06-12 12:57:10

Yes its my instance, so how can you help me with that? Do you charge for this sort of help, if so please tell me how much and how to arrange it, I can pass the cost to my customer if the cost is OK. Thanks

Remigijus Kiminas · 2014-06-12 13:04:58

Pricing is in the site. Standard rate 35$/h, Minimum half hour, 20$. If it finds out is bug, then it's free smile

On 12 June 2014 13:57, Laurence Cope <amityweb...***.com> wrote:

Yes its my instance, so how can you help me with that? Do you charge for this sort of help, if so please tell me how much and how to arrange it, I can pass the cost to my customer if the cost is OK. Thanks

--

Laurence Cope · 2014-06-12 13:23:42

Thanks a lot, I'll ask the customer if they are OK for you to take a look

Laurence Cope · 2014-07-02 14:28:46

Hi
I emailed you twice about asking you to do some paid support to fix this issue, did you get the email? My customer is keen to use your software so needs this fixed.
Thanks

Remigijus Kiminas · 2014-07-02 14:35:25

Hi,
No i have not received anything...

Laurence Cope · 2014-07-02 14:49:39

I emailed re******.com (as per footer in your website)
I have just sent again. Can you check spam please? Subject "Support required"
Thanks

Remigijus Kiminas · 2014-07-02 15:15:52

Yes, i got it now. Will see after few hours.

Laurence Cope · 2014-07-03 17:12:19

The issue ius fixed, thanks Remigijus.
Anyone else has a similar issue, the issue was we are using htaccess to remove the trailing slash on URLs,
RewriteRule ^(.+)/$ /$1 [R=301,L]
But it is required for livehelperchat to work properly, so we exclude the chat folder from the rewrite, and now it works!
RewriteCond %{REQUEST_URI} !^/(chat_system/.*)$
RewriteRule ^(.+)/$ /$1 [R=301,L]
Thanks

Announcement

#1 2014-06-12 12:24:51

Operator chat window is not refreshed, so not showing new messages

#2 2014-06-12 12:34:10

Re: Operator chat window is not refreshed, so not showing new messages

#3 2014-06-12 12:41:22

Re: Operator chat window is not refreshed, so not showing new messages

#4 2014-06-12 12:42:13

Re: Operator chat window is not refreshed, so not showing new messages

#5 2014-06-12 12:49:54

Re: Operator chat window is not refreshed, so not showing new messages

#6 2014-06-12 12:50:40

Re: Operator chat window is not refreshed, so not showing new messages

#7 2014-06-12 12:57:10

Re: Operator chat window is not refreshed, so not showing new messages

#8 2014-06-12 13:04:58

Re: Operator chat window is not refreshed, so not showing new messages

#9 2014-06-12 13:23:42

Re: Operator chat window is not refreshed, so not showing new messages

#10 2014-07-02 14:28:46

Re: Operator chat window is not refreshed, so not showing new messages

#11 2014-07-02 14:35:25

Re: Operator chat window is not refreshed, so not showing new messages

#12 2014-07-02 14:49:39

Re: Operator chat window is not refreshed, so not showing new messages

#13 2014-07-02 15:15:52

Re: Operator chat window is not refreshed, so not showing new messages

#14 2014-07-03 17:12:19

Re: Operator chat window is not refreshed, so not showing new messages

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