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im.masoomali

Member

Registered: 2014-12-02

Posts: 6

Unable to resolve the server's DNS address.

Hi All,

I have installed the Xamp server and Chat installation successfully, and it's working fine in localhost.

but unfortunately when I hosted the localhost:81 into live DNS (http://examples.company.com) it's giving error like "Unable to resolve the server's DNS address." like in image below

.

My widget code is right here,

<script type="text/javascript">                    var LHCChatOptions = {};                    LHCChatOptions.opt = { widget_height: 140, widget_width: 300, popup_height: 520, popup_width: 500 };                    (function () {                        var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;                        var refferer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://') + 1)) : '';                        var location = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';                        po.src = '//examples.company.com/lhc_web/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(check_operator_messages)/true/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/1?r=' + refferer + '&l=' + location;                                    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);                    })();                </script>

When i inspect the widget in browser dam it's trying to hit "examples:81" why it's putting the port with DNS name? when I set the src with correct DNS url it's working fine.

Last edited by im.masoomali (2014-12-02 19:43:37)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Unable to resolve the server's DNS address.

Sorry, but it's just your configuration madness.
You will have to double check where and what address you use.

One more flood on forum, and you will get IP BAN!!!!

im.masoomali

Member

Registered: 2014-12-02

Posts: 6

Re: Unable to resolve the server's DNS address.

At http://example.company.com/lhc_web xamp is working, the thing is I just changed address in widget code.

Does I need to change the configuration please guide me I'm new in this area.

Thanks for your reply

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Unable to resolve the server's DNS address.

It's your server problem. Not live helper. There is commercial support for these type of issues.

P.s one more post in incorrect topic and you will be banned from forum completely!