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kamlesh

Member

Registered: 2014-12-02

Posts: 3

"B" user see "A" users chat message from same system

Hi Friend,
How to stop "B" user see  "A" users chat message from same system.

Please guide me.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: "B" user see "A" users chat message from same system

https://livehelperchat.com/how-to-disab … -220a.html

kamlesh

Member

Registered: 2014-12-02

Posts: 3

Re: "B" user see "A" users chat message from same system

Thanks for reply,but i have issue from customer side when my customer login, then livehelp chat appear on widget(right side) and user  start chat with admin till this point there is no issue ,but again when my other customer login with same system it is getting earlier chat message(which belong to earlier customer ) 

please suggest me.

Last edited by kamlesh (2014-12-02 16:36:43)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: "B" user see "A" users chat message from same system

Most likely you are using chatbox widget instead of livehelp widget. If your customers can see each other messages.

kamlesh

Member

Registered: 2014-12-02

Posts: 3

Re: "B" user see "A" users chat message from same system

i used in site

<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var refferer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//localhost/helpout/lhc_web/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true?r='+refferer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

is it correct code ?

Please tell me from where i get livehelp widget instead of chatbox widget

Last edited by kamlesh (2014-12-03 09:01:47)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: "B" user see "A" users chat message from same system

Yes, it's correct. If users still sees each other messages, something not right with your enviroment... Or I did not understood your problem. In any case there is commercial support if you need deeper investigation.