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prem kumar

Member

Registered: 2014-04-16

Posts: 4

Live helper chat installation issue

i have installed livehelperchat in godaddy serverNow facing minimum5.3 php no in first step of installationbut my version i5 5.5.33
eventhough it is marked in red it is taking me to next step of installations
after the third step i am getting this error but i have given cache folder 777 permission.
Link: http://a07.c88.myftpupload.com/livehelperchat/lhc_web/index.php/site_admin/install/install/

Make sure that "cache/*" is writable and then try againPDOException Object
(
    [message:protected] => SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1' for key 'PRIMARY'
    [string:private] =>
    [code:protected] => 23000
    [file:protected] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/modules/lhinstall/install.php
    [line:protected] => 384
    [trace:private] => Array
        (
            [0] => Array
                (
                    [file] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/modules/lhinstall/install.php
                    [line] => 384
                    [function] => query
                    [class] => PDO
                    [type] => ->
                    [args] => Array
                        (
                            [0] => INSERT INTO `lh_abstract_email_template` (`id`, `name`, `from_name`, `from_name_ac`, `from_email`, `from_email_ac`, `content`, `subject`, `subject_ac`, `reply_to`, `reply_to_ac`, `recipient`,`bcc_recipients`) VALUES
                       (1,'Send mail to user','Live Helper Chat',0,'',0,'Dear {user_chat_nick},

{additional_message}

Live Support response:
{messages_content}

Sincerely,
Live Support Team
','{name_surname} has responded to your request',    1,'',1,'',''),
                       (2,'Support request from user',    '',    0,    '',    0,    'Hello,

User request data:
Name: {name}
Email: {email}
Phone: {phone}
Department: {department}
Country: {country}
City: {city}
IP: {ip}

Message:
{message}

Additional data, if any:
{additional_data}

URL of page from which user has send request:
{url_request}

Link to chat if any:
{prefillchat}

Sincerely,
Live Support Team',    'Support request from user',    0,    '',    0,    'prem...***.com',''),
                       (3,    'User mail for himself',    'Live Helper Chat',    0,    '',    0,    'Dear {user_chat_nick},

Transcript:
{messages_content}

Sincerely,
Live Support Team
',    'Chat transcript',    0,    '',    0,    '',''),
                       (4,    'New chat request',    'Live Helper Chat',    0,    '',    0,    'Hello,

User request data:
Name: {name}
Email: {email}
Phone: {phone}
Department: {department}
Country: {country}
City: {city}
IP: {ip}

Message:
{message}

URL of page from which user has send request:
{url_request}

Click to accept chat automatically
{url_accept}

Sincerely,
Live Support Team',    'New chat request',    0,    '',    0,    'prem...***.com',''),
                       (5,    'Chat was closed',    'Live Helper Chat',    0,    '',    0,    'Hello,

{operator} has closed a chat
Name: {name}
Email: {email}
Phone: {phone}
Department: {department}
Country: {country}
City: {city}
IP: {ip}

Message:
{message}

Additional data, if any:
{additional_data}

URL of page from which user has send request:
{url_request}

Sincerely,
Live Support Team',    'Chat was closed',    0,    '',    0,    '',''),
                       (6,    'New FAQ question',    'Live Helper Chat',    0,    '',    0,    'Hello,

New FAQ question
Email: {email}

Question:
{question}

URL to answer a question:
{url_request}

Sincerely,
Live Support Team',    'New FAQ question',    0,    '',    0,    '',    '');
                        )

                )

            [1] => Array
                (
                    [file] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 91
                    [args] => Array
                        (
                            [0] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/modules/lhinstall/install.php
                        )

                    [function] => include
                )

            [2] => Array
                (
                    [file] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 389
                    [function] => runModule
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [3] => Array
                (
                    [file] => /home/content/p3nexnas03/80/2062380/html/livehelperchat/lhc_web/index.php
                    [line] => 27
                    [function] => moduleInit
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

        )

    [errorInfo] => Array
        (
            [0] => 23000
            [1] => 1062
            [2] => Duplicate entry '1' for key 'PRIMARY'
        )

)

https://groups.google.com/forum/#!topic … Dh1pN65lt8

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live helper chat installation issue

Remove old database/tables and install again.

2014-04-16 12:47 GMT+03:00 prem kumar <prem...***.com>:

marcipriano

Member

Registered: 2014-10-16

Posts: 6

Re: Live helper chat installation issue

hello ... I gave permission to the correct folders, cleaned the database and still the problem persists ... can ta some other reason causing the problem

raj.sharma

Member

Registered: 2014-06-02

Posts: 50

Re: Live helper chat installation issue

Does your webserver support PDO extension?? drop database and create new and then install again.