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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

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Question: Possibility to open a ticket from Offline Message

Hi Rem,
HOW ARE YOU?
Thanks for be there and realize your art in this Open Source Live Chat
good for who like me at this moment can't pay for a commercial because I'm not into business.

I want ask a question,
i use an Open Source Web Ticket System and i want understand how i can make ticket opened from
the offline live chat message.

The Live Helper Chat offline message are not sended (for skip SPAM problem, i suppouse) from )like) the
visitor e-mail but as root or my address so i have tried to set my ticket email in offline message but ticket are opened to
me and not to the visitor email address.

I have to set up the ticket system to open a ticket from a reply e-mail address or what?
If i can't find solution in Live Helper i was thinking to ask to the Help Ticket System a solution but what i have to ask
for .. make this work? Ticket System when receve and email from the Live Helper Chat, where they have to look for the e-mail

is the reply e-mail address or is other tecnical name i have to ask for open a ticket by the offline message in Live Helper Chat?
Thanks

Last edited by PeopleInside (2014-09-13 10:06:45)

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Question: Possibility to open a ticket from Offline Message

1. User callbacks and write custom extension.
2. Or use reply to mail, this mail is set to customer mail.