Operator priority/skill setting

dllmicke · 2014-09-10 07:32:52

Hi,

Is it possible to give the different operators within the department priority/skill settings?
For instance if "Operator B" is available i always want him/her to get a new chat before "Operator A"?

Thanks in advance

remdex · 2014-09-10 07:56:04

Directly no.
But perhaps if you setup some department workflow and assign b operator to new department (not visible by default) he would get chat request let say only, if your main operator did not accepted chat for 10 seconds let say.
This automatic transfer you should setup in your main department to forward chat to new department.

Only this scenario is possible at the moment I ques smile

dllmicke · 2014-09-10 08:59:25

Okay, I guess I can accomplish what I want with that setup as well.
I can on on the different Departments change "Department priority". What does this affect?

Thanks in advance

remdex · 2014-09-10 09:23:22

Just the order in which user sees department. Nothing more.

http://livehelperchat.com/article/view/34

dllmicke · 2014-09-10 10:44:46

Thanks for the help!

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#1 2014-09-10 07:32:52

Operator priority/skill setting

#2 2014-09-10 07:56:04

Re: Operator priority/skill setting

#3 2014-09-10 08:59:25

Re: Operator priority/skill setting

#4 2014-09-10 09:23:22

Re: Operator priority/skill setting

#5 2014-09-10 10:44:46

Re: Operator priority/skill setting

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