Windows Client QT5 not working

rbass · 2014-08-28 12:18:53

I have installed the QT5 client on Windows 7 but it does not seem to work when connecting to my web site (Apache).
I enter my user, password and host correctly (i think) but when I click OK, nothing happens. No error message is issued.
I ran a a network trace and I can see that the status response from [mydomain]/lhc_web/index.php/xml/checklogin/ is 'Not Acceptable'.

Here is the actual response:

[== Undefined ==]
HTTP/1.1 406 Not Acceptable..Date: Thu, 28 Aug 2014 09:13:17 GMT..Server: Apache..Content-Length: 226..Keep-Alive: timeout=10, max=500..Connection: Keep-Alive..Content-Type: text/html; charset=iso-8859-1....<head><title>Not Acceptable!</title></head><body><h1>Not Acceptable!</h1><p>An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.</p></body></html>

Here is some other diagnostic information:

It does work if I connect to my dev site on localhost (IIS).
The site admin does work.
The Chrome extension does work.

Any ideas as to what I can check/change to make the windows client work?

Other than this issue I really like what I see and will be donating!

remdex · 2014-08-28 12:31:24

It's your site error, not desktop client. Fix your server configuration. It should return this response if you enter this in your browser
http://demo.livehelperchat.com/index.php/xml/checklogin

rbass · 2014-08-28 13:22:16

It does return that response. Does this mean that it is not a server config issue? What are the server config requirements for Windows client?

remdex · 2014-08-28 18:20:27

That response is modified by mod_security

This error was generated by Mod_Security.

and i'm not windows server admin smile

rbass · 2014-08-28 19:18:23

Yes, I spotted that and have been in touch with my hosting company. When I get a resolution to this issue I will post the solution so that others (and you) might benefit.

rbass · 2014-09-02 09:18:26

Issue has now been resolved. It was indeed an Apache hosted server configuration issue. The 'Not Acceptable' response was being issued by mod_security. I contacted my hosting company, gave them the details of the problem. The first response was that they don't support 3rd party products! I had to explain to them that the request was being rejected by Apache security software that I had no control over and they eventually added to the whitelist for my domain. So persevere with your hosting company. Here is the whitelist rule that I managed to extract from the hosting company:

900095 Bad UA :: Fake Mozilla Agent /lhc_web/index.php/xml/checklogin/ 5

Perhaps this should be added to the installation documentation.

Last edited by rbass (2014-09-02 10:15:12)

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#1 2014-08-28 12:18:53

Windows Client QT5 not working

#2 2014-08-28 12:31:24

Re: Windows Client QT5 not working

#3 2014-08-28 13:22:16

Re: Windows Client QT5 not working

#4 2014-08-28 18:20:27

Re: Windows Client QT5 not working

#5 2014-08-28 19:18:23

Re: Windows Client QT5 not working

#6 2014-09-02 09:18:26

Re: Windows Client QT5 not working

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