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Luciano

Member

Registered: 2014-08-13

Posts: 2

Newbie question about users, roles and departments

First of all, congratulations for this cool work!

Now, my questions...
I have a site that has customers and commerces.

1. Any logged user should be able to chat to any commerce.

2. Is it possible to allow ONLY logged in users to start chat with commerces, and that the commerce knows who the user is? (for example the user id from DB).

3. For commerces, should I use the concept of roles and departments?

4. For instance, a commerce only should see his chats...

5. Could I add automatically a user/department when a commerces gets registered in the site (using custom SQL if needed).

Thats all for now.

Thanks and keep the good work!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Newbie question about users, roles and departments

Hi,

1. For first you can either avoid generating embed code at all for users or you can use. This extension https://github.com/LiveHelperChat/liveh … verifyuser
2. You can generate dynamically javascript code based on logged user data http://livehelperchat.com/pre-filling-f … -140a.html . Also if you want you can use verifyuser extension also and fetch some secret data to avoid genreating everything in prefill form.
3. Yes, you can use standard operators roles and just use departments for different operators.
4. This you will achieve by assigning operators to departments.
5. You can try, but pehaps more simple to user automated hosting plugin. https://github.com/LiveHelperChat/automated-hosting

Luciano

Member

Registered: 2014-08-13

Posts: 2

Re: Newbie question about users, roles and departments

***, you are the man...

Thanks a lot!