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RainbowHat

Member

Registered: 2014-08-09

Posts: 10

[Solved] Unable to Receive Email for Form Fill. FAQ works fine.

Hi,

I tried to edit the email but it won't work. FAQ's works fine though. I'm running on Ubuntu 14.04 , default. How do i Check or make sure this is working fine? ..

Solution ***
** Read This
Recipient is decided in the following order
If department has assigned e-mail this email receives the requests
If department does not have assigned e-mail, check perhaps e-mail template has recipient field filled
If none of the above conditions are met, mail is send to first from users list. In most cases it's the admin.

Also ensure you select department when grabbing the widget/ html code.

Thanks.

Last edited by RainbowHat (2014-08-10 02:25:56)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

Hi,

Just try to check your server maillog. Also you can try to edit mail templates, and set sender e-mail.

RainbowHat

Member

Registered: 2014-08-09

Posts: 10

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

Hi,

I did that , I don't see any maillogs available in ubuntu /var/logs. I also tried editing ALL Email templates with proper sender e-mail. Just to verify which is the Template for OFFLINE Form. I have been looking around codes still leant figure out why it won't send and interestingly just the offline form won't work

Hi,

Just try to check your server maillog. Also you can try to edit mail templates, and set sender e-mail.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

You can try to debug this method. It's used for standard mail request.
https://github.com/LiveHelperChat/liveh … l.php#L210

RainbowHat

Member

Registered: 2014-08-09

Posts: 10

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

You can try to debug this method. It's used for standard mail request.
https://github.com/LiveHelperChat/liveh … l.php#L210

Not sure how to use this code , i'm new to the structure , where is the code that handles Offline form mail sending. I'm looking at lhcchatmail.php inside the core. How do i call that instead?

Last edited by RainbowHat (2014-08-09 05:39:51)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

That's the link to function which handles mail sending.

You can try to debug this method. It's used for standard mail request.
https://github.com/LiveHelperChat/liveh … l.php#L210

Not sure how to use this code , i'm new to the structure , where is the code that handles Offline form mail sending. I'm looking at lhcchatmail.php inside the core. How do i call that instead?

RainbowHat

Member

Registered: 2014-08-09

Posts: 10

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

So do i like print it out and try debug what's wrong?

That's the link to function which handles mail sending.

You can try to debug this method. It's used for standard mail request.
https://github.com/LiveHelperChat/liveh … l.php#L210

Not sure how to use this code , i'm new to the structure , where is the code that handles Offline form mail sending. I'm looking at lhcchatmail.php inside the core. How do i call that instead?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

Yes

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: [Solved] Unable to Receive Email for Form Fill. FAQ works fine.

Sorry, but you will have to debug on your own. I suggest to have a look at the end of this function and just print_r($mail); to see what attributes it get's and where it sends mail.