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#1 2013-09-12 06:36:02

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Embedded HTML Code.

Hi,

1. There is 5 minits timeout then operator is considered offline.
2. While closing desktop client, desktop client is minised to clock.

I ques just 5 minits has not passed.


2013/9/12  <kit...***.ie>

I've embedded the widget into my page and of course clicked the "Hide when offline" option. For some reason it's still showing when I have the Desktop client closed and I'm not on the site control panel. Is this a bug or am I doing something wrong?


Here is the code.

    <script type="text/javascript">
            var LHCChatOptions = {};
            LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};

            (function() {
            var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
            var refferer = (document.referrer) ? encodeURIComponent(document.referrer) : '';

            po.src = 'http://evolutionhost.co.uk/LiveChat/index.php/chat/getstatus/(position)/bottom_right/(hide_offline)/true/(top)/350/(units)/pixels?r='+refferer;

            var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
            })();
        </script>




https://groups.google.com/forum/#!topic … eSLm2F33R0

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#2 2013-09-12 19:56:56

kit...@yahoo.ie
Guest

Re: Re: Embedded HTML Code.

Is there a way to decrease this check? So perhaps it's every 30 seconds?

#3 2013-09-12 20:02:03

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Re: Embedded HTML Code.

Yes, in chat configuration.

2013/9/12  <kit...***.ie>

Is there a way to decrease this check? So perhaps it's every 30 seconds?


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#4 2013-09-12 20:42:42

kit...@yahoo.ie
Guest

Re: Re: Embedded HTML Code.

I'm in chat configuration. I don't see it?

#5 2013-09-12 20:45:44

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Re: Embedded HTML Code.

Example URL:
http://demo.livehelperchat.com/index.php/site_admin/chat/syncandsoundesetting the first one



2013/9/12  <kit...***.ie>

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#6 2013-09-12 20:45:54

kit...@yahoo.ie
Guest

Re: Re: Embedded HTML Code.

"How many seconds for a user to be considered as being online" - Is it that option in
Synchronization and sound settings?

If I change that to 30, it will check every 30 seconds to see if an Operator is online?

On Thursday, September 12, 2013 5:36:02 AM UTC+1, Remigijus Kiminas wrote:

#7 2013-09-12 21:03:20

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Re: Embedded HTML Code.

yes

2013/9/12  <kit...***.ie>

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#8 2013-09-13 20:09:33

kit...@yahoo.ie
Guest

Re: Re: Embedded HTML Code.

Ok the issue now is - An Operator would need to keep clicking on the Windows desktop program for it to keep him active.

How about having every .. 30 minutes? It ask on the desktop client "Are you still online" if the Operator doesn't reply, then he is auto set to offline.

On Thursday, September 12, 2013 5:36:02 AM UTC+1, Remigijus Kiminas wrote:

#9 2013-09-13 21:15:47

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Re: Embedded HTML Code.

All these features would take some time, and I'm afraid without proper funding I won't be able to implement all that. No one pays for my work smile


2013/9/13  <kit...***.ie>

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