Announcement

Octavio Durana

Member

Registered: 2013-09-27

Posts: 7

Live Helper Chat Stop Working

Hi

I have installed the LHC  in a website, nothing got moved and suddenly the widget stop showing, administration panel is ok, but the widget doesn't show anymore.

Can you help me with this?

Thanks

https://groups.google.com/forum/#!topic … IzR-iPRCds

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper Chat Stop Working

Sorry, but without site url i rellay cannot help

2013/11/25 Octavio Durana <le.rou...***.com>

Octavio Durana

Member

Registered: 2013-09-27

Posts: 7

Re: Live Helper Chat Stop Working

I have turned on, php debugger, this is the output:

Warning:  include(cache/cacheconfig/moduleFunctionsCache_chat.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include(cache/cacheconfig/moduleFunctionsCache_chat.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include() [function.include]:
Failed opening 'cache/cacheconfig/moduleFunctionsCache_chat.cache.php'
for inclusion (include_path='.;C:\Program Files
(x86)\Parallels\Plesk\Additional\pleskphp5\pear;./includes;./pear') in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include(cache/cacheconfig/moduleCache_chat.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include(cache/cacheconfig/moduleCache_chat.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include() [function.include]:
Failed opening 'cache/cacheconfig/moduleCache_chat.cache.php' for
inclusion (include_path='.;C:\Program Files
(x86)\Parallels\Plesk\Additional\pleskphp5\pear;./includes;./pear') in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  rename(cache/cacheconfig/settings.ini.new.php,cache/cacheconfig/settings.ini.php) [function.rename]: File exists in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhconfig\lhcacheconfig.php on line 51

Warning:  rename(cache/cacheconfig/3990d3deccf0b849eda9b8f5f50d71fd.php,cache/cacheconfig/moduleCache_chat.cache.php) [function.rename]: File exists in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 27

Warning:  include(cache/cacheconfig/templateCache.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include(cache/cacheconfig/templateCache.cache.php) [function.include]: failed to open stream: No such file or directory in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  include() [function.include]:
Failed opening 'cache/cacheconfig/templateCache.cache.php' for
inclusion (include_path='.;C:\Program Files
(x86)\Parallels\Plesk\Additional\pleskphp5\pear;./includes;./pear') in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 36

Warning:  rename(cache/cacheconfig/eae9343ad417accd94e4b4326b35218f.php,cache/cacheconfig/templateCache.cache.php) [function.rename]: File exists in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php on line 27

Warning:  rename(cache/cacheconfig/settings.ini.new.php,cache/cacheconfig/settings.ini.php) [function.rename]: File exists in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhconfig\lhcacheconfig.php on line 51

Warning:  Cannot modify header information - headers already sent
by (output started at
C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php:36)
in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhcore\lhmodule.php on line 96

Warning:  Cannot modify header information - headers already sent
by (output started at
C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php:36)
in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhcore\lhmodule.php on line 97

Warning:  Cannot modify header information - headers already sent
by (output started at
C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhtpl\tpl.php:36)
in C:\Inetpub\vhosts\botasdeseguridad.mx\httpdocs\support\lib\core\lhcore\lhmodule.php on line 98

thanks

Octavio Durana

Member

Registered: 2013-09-27

Posts: 7

Re: Live Helper Chat Stop Working

http://www.botasdeseguridad.mx/support/index.php/site_admin/

http://www.botasdeseguridad.mx/Inicio <- widget

On Monday, November 25, 2013 12:48:54 PM UTC-6, Octavio Durana wrote:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper Chat Stop Working

Sorry, but it's just cache these warning should not couse not loading widget. You will have to debug with chrome then debug output is disabled. Like problem is not with this part.

Octavio Durana

Member

Registered: 2013-09-27

Posts: 7

Re: Live Helper Chat Stop Working

I had to get into source to debug this problem:

MYSQL Table lh_userdep was crashed, repairing it with mysqlcheck solved the issue.

Thanks

On Monday, November 25, 2013 12:48:54 PM UTC-6, Octavio Durana wrote:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper Chat Stop Working

Hi,

I ques you are using MyISAM database engine. Much better performance and stability is with InnoDB database engine.

2013/11/25 Octavio Durana <le.rou...***.com>