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#1 2014-01-05 04:23:44

Francis FAN
Member
Registered: 2014-01-05
Posts: 2

Send button do not work

Hi all,
I open the Live Help windows and filled Name,Email and Your question, then press the button "Start chat". The button does not work and no responsible.
The error is /lhc_web/index.php/captcha/captchastring/form/1388892103 500 (Internal Server Error)
Is it any config worng?
Thanks,Francis

https://groups.google.com/forum/#!topic … JSjpMz8q3U

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#2 2014-01-05 07:28:07

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Send button do not work

Hi,

Follow this
http://livehelperchat.com/during-some-action-app-returns-white-screen-what-to-do-215a.html



2014/1/5 Francis FAN <franci...***.com>

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#3 2014-01-05 07:45:10

Francis FAN
Member
Registered: 2014-01-05
Posts: 2

Re: Send button do not work

Hi Remigijus,

I found below error during open live chat.
-----------------------------------------------------------

0: erLhcoreClassDesign::designtpl - lhchat/startchat.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/lhchat/startchat.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/lhchat/startchat.tpl.php

0: erLhcoreClassDesign::designtpl - lhchat/offline_form_startchat.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/lhchat/offline_form_startchat.tpl.php
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/lhchat/offline_form_startchat.tpl.php

0: erLhcoreClassDesign::designtpl - lhchat/part/user_variables.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/lhchat/part/user_variables.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/lhchat/part/user_variables.tpl.php

0: erLhcoreClassDesign::designtpl - lhchat/part/department.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/lhchat/part/department.tpl.php
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/lhchat/part/department.tpl.php

0: erLhcoreClassDesign::designtpl - pagelayouts/userchat.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/userchat.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/userchat.php

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_user.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_user.tpl.php
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_user.tpl.php

0: erLhcoreClassDesign::design - images/favicon.ico
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/favicon.ico

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/favicon.ico

0: erLhcoreClassDesign::design - images/favicon.ico
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/favicon.ico
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/favicon.ico

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_css.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_css.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_css.tpl.php

0: erLhcoreClassDesign::design - images/general/cream_dust.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/general/cream_dust.png
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/general/cream_dust.png

0: erLhcoreClassDesign::design - images/icons/sound-message.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/icons/sound-message.png

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/icons/sound-message.png

0: erLhcoreClassDesign::design - images/icons/printer.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/icons/printer.png
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/icons/printer.png

0: erLhcoreClassDesign::design - images/icons/sound-message-disabled.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/icons/sound-message-disabled.png

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/icons/sound-message-disabled.png

0: erLhcoreClassDesign::design - images/icons/sound.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/icons/sound.png
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/icons/sound.png

0: erLhcoreClassDesign::design - images/icons/sound_mute.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/icons/sound_mute.png

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/icons/sound_mute.png

0: erLhcoreClassDesign::design - images/colorbox/border1.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/colorbox/border1.png
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/colorbox/border1.png

0: erLhcoreClassDesign::design - images/colorbox/border2.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/colorbox/border2.png

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/colorbox/border2.png

0: erLhcoreClassDesign::design - images/colorbox/loading.gif
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/colorbox/loading.gif
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/colorbox/loading.gif

0: erLhcoreClassDesign::design - images/fonts/fontello.eot
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/fonts/fontello.eot

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/fonts/fontello.eot

0: erLhcoreClassDesign::design - images/fonts/fontello.eot
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/fonts/fontello.eot
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/fonts/fontello.eot

0: erLhcoreClassDesign::design - images/fonts/fontello.woff
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/fonts/fontello.woff

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/fonts/fontello.woff

0: erLhcoreClassDesign::design - images/fonts/fontello.ttf
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/fonts/fontello.ttf
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/fonts/fontello.ttf

0: erLhcoreClassDesign::design - images/fonts/fontello.svg
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/fonts/fontello.svg

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/fonts/fontello.svg

0: shop::default2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/normalize.css

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/normalize.css
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/foundation-ltr.css

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/foundation-ltr.css
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/app.css

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/app.css
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/colorbox.css

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/colorbox.css
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/override.css

Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/fontello.css
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/fontello.css

0: shop::default
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/css/ie8-and-down.css

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/css/ie8-and-down.css

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_css_extension.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_css_extension.tpl.php
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_css_extension.tpl.php

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_js.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_js.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_js.tpl.php

0: erLhcoreClassDesign::design - sound2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/sound

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/sound

0: erLhcoreClassDesign::design - images/notification
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/notification
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/notification

0: shop::default
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/jquery.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/jquery.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/modernizr.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/modernizr.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/foundation.min.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/foundation.min.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/jquery.colorbox-min.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/jquery.colorbox-min.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/lh.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/lh.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/jquery.hotkeys-0.7.9.min.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/jquery.hotkeys-0.7.9.min.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/fileupload/jquery.ui.widget.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/fileupload/jquery.ui.widget.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/fileupload/jquery.iframe-transport.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/fileupload/jquery.iframe-transport.js
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/fileupload/jquery.fileupload.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/fileupload/jquery.fileupload.js

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_js_extension.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_js_extension.tpl.php
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_js_extension.tpl.php

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_logo.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_head_logo.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_head_logo.tpl.php

0: erLhcoreClassDesign::design - images/general/logo_user.png
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/images/general/logo_user.png
Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/images/general/logo_user.png

0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_footer_user.tpl.php
2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/customtheme/tpl/pagelayouts/parts/page_footer_user.tpl.php

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web//design/defaulttheme/tpl/pagelayouts/parts/page_footer_user.tpl.php

0: shop::default2014-01-05 06:43:16 +0000
Not found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/customtheme/js/app.js

Found IN - /home/yeslbcom/public_html/ff/onlinechat/lhc_web/design/defaulttheme/js/app.js




2014/1/5 Remigijus Kiminas <rem...***.com>

Offline

#4 2014-01-05 07:46:08

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Send button do not work

There is nothing wrong with that. It's just debug output you need to see error as in documentation.

2014/1/5 Francis FAN <franci...***.com>

Offline

Pages: 1

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