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Guilherme

Member

Registered: 2022-10-11

Posts: 10

RASA API user response query another API

Good morning, I implemented the Integrating Rasa into Live Helper Chat (chatbot), I would like to know if I can perform a user ID query in another API, which is a flow that RASA asks the user to identify himself.

Ex. Rasa says: please tell me your ID! The LHC will open a flow in the BOT that I can inform my ID to consult in another API

remdex

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From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: RASA API user response query another API

Basically you have to follow this
https://doc.livehelperchat.com/docs/bot … out-coding

Rasa most of the time I use just as intent engine. https://doc.livehelperchat.com/docs/bot … ion-intent and do all the rest API integrations in LHC itself.

Guilherme

Member

Registered: 2022-10-11

Posts: 10

Re: RASA API user response query another API

Good evening *** remdex, thanks for another answer! I followed your guidance of "I use just as intent engine. doc.livehelperchat.com/docs/bot … ion-intent and do all the rest API integrations in LHC itself" however I ran into a new difficulty.

Whenever you digital something the LHC will see the intent in RASA.

In my bot I have two triggers,

1 where the user must inform if the service is for a residence (house) or a company (business), even using the Detecion intent function, I could not continue the flow to another trigger. instead he sends me to To low confidence

2 I will probably get this message when I enter the user ID ex 123321123321 will send me to To low confidence, since I don't have an intent waiting for that.

Last edited by Guilherme (2022-11-06 00:06:48)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: RASA API user response query another API

For that question you can just offer simple quick reply buttons user to choose from. Business or House. On bitton click store that as variable and reuse afterward. Etc rasa intent should
Be used only for general intent detection not for specific. For specific information collection there is better lhc triggers which can do validation etc.

https://doc.livehelperchat.com/docs/bot … nformation