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#1 2022-10-12 14:05:24
- L1v3chathelper
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- Registered: 2022-10-12
- Posts: 5
Livechat widget not visable, only after a refresh?
Dear readers,
My live chat widget is not visible on the homepage at the first visit. Only after a refresh. How to solve this?
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#2 2022-10-12 14:16:26
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Livechat widget not visable, only after a refresh?
Hi, welcome on the live helper chat.
Can you share the URL where you have issues?
Can you share more info about the issue?
Screenshot or video?
Maybe if you provide the link to the chat I can check what the issue can be.
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#3 2022-10-13 18:50:13
- L1v3chathelper
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- Registered: 2022-10-12
- Posts: 5
Re: Livechat widget not visable, only after a refresh?
Thank you for the live helper chat tool.
The livechat widget is not visible at the first visit. Only after a refresh. And the widget is only visible on the homepage. It doesnt work on other pages. You can check it on my website: https:// advanict.com
Last edited by L1v3chathelper (2022-10-13 18:52:08)
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#4 2022-10-13 19:17:33
- L1v3chathelper
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- Registered: 2022-10-12
- Posts: 5
Re: Livechat widget not visable, only after a refresh?
Hi, welcome on the live helper chat.
Can you share the URL where you have issues?Can you share more info about the issue?
Screenshot or video?Maybe if you provide the link to the chat I can check what the issue can be.
Thank you for the live helper chat tool.
The livechat widget is not visible at the first visit. Only after a refresh. And the widget is only visible on the homepage. It doesnt work on other pages. You can check it on my website: https:// advanict.com
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#5 2022-10-14 06:50:38
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Livechat widget not visable, only after a refresh?
Are you using LHC installed on your server or a Wordpress plugin?
For insert the embed code in Wordpress are you using a plugin or where you placed the embed code?
PeopleInside - Live helper chat - free limited forum support!
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#6 2022-10-14 20:25:07
- L1v3chathelper
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- Registered: 2022-10-12
- Posts: 5
Re: Livechat widget not visable, only after a refresh?
Are you using LHC installed on your server or a Wordpress plugin?
For insert the embed code in Wordpress are you using a plugin or where you placed the embed code?
LHC widget. You can code by checking page source
<script>var LHC_API = LHC_API||{}; LHC_API.args = {mode:'widget',lhc_base_url:'https://advanict.com/livehelperchat/index.php/',wheight:450,wwidth:350,pheight:520,pwidth:500,domain:'advanict.com',leaveamessage:true,department:["1"],check_messages:false,lang:'nld/'}; (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.setAttribute('crossorigin','anonymous'); po.async = true; var date = new Date();po.src = 'https://advanict.com/livehelperchat/design/defaulttheme/js/widgetv2/index.js?'+(""+date.getFullYear() + date.getMonth() + date.getDate()); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); </script>
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#7 2022-10-14 20:26:29
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Livechat widget not visable, only after a refresh?
Are you using a LHC Wordpress extension or where you placed the code?
In the theme footer, using a plugin that help to add code?
PeopleInside - Live helper chat - free limited forum support!
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#8 2022-10-15 16:54:08
- L1v3chathelper
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- Registered: 2022-10-12
- Posts: 5
Re: Livechat widget not visable, only after a refresh?
Are you using a LHC Wordpress extension or where you placed the code?
In the theme footer, using a plugin that help to add code?
No LHC wordpress. I just pasted the "Widget embed code (new)" <script> in the html files of all my pages.
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#9 2022-10-15 17:07:37
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Livechat widget not visable, only after a refresh?
If you put the code twice in a webpage you can have issues.
You can try to install a Wordpress plugin for insert code in the footer and paste there just one time the code that will work for all website.
I don't know why your widget is showed only after the second load but maybe is an issue caused by where you placed the code.
PeopleInside - Live helper chat - free limited forum support!
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If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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