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Heinivb

New member

Registered: 2022-10-03

Posts: 3

Cannot create additional column in icon mode

Hi,

I am trying to create a custom column to display on the pending and active chats table. By using System configuration>Chat columns>Edit I created a custom column which reads from "chat_variables", the value in question is either true or false (from twilio extension) and is working correctly (displays the column with the value true/false).

What I am attempting to do now is to make the row show an icon instead of the text (true/false). I attempted this with what is described in docs/custom-fields-and-prefill/, but as soon as I set icon mode on then the column dissapears.

Config I am using in System Configuration>Chat columns>Edit is:

Column name
Chat Type - {args.chat.chat_variables_array.twilio_sms_chat}
Column identifier *
twilio_sms_chat
Column icon, material icons text
{"true":{"icon":"whatsapp"},"false":{"icon":"speaker_notes"}}
Variable name
chat_variable.twilio_sms_chat
Position
0
Enabled - True
Icon mode - True
Visible in chat list - True

Last edited by Heinivb (2022-10-03 12:49:08)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Cannot create additional column in icon mode

You are missing quotes around "icon" first one.

See samples...
https://doc.livehelperchat.com/docs/cus … ithin-chat

Heinivb

New member

Registered: 2022-10-03

Posts: 3

Re: Cannot create additional column in icon mode

Thanks ***. I have updated above but unfortunately it is still not showing. I followed your instruction above, the moment I set it to icon mode it seems completely gone, cannot even find it in the HTML if I inspect the table

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Cannot create additional column in icon mode

Sorry, but as long it works here can’t help. For personal help there is commercial support…