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#1 2022-06-16 16:46:45

cngirwa
New member
Registered: 2022-06-16
Posts: 7

Email configurations

Hello,
First of all, LHC is awesome!

I configured email settings but I received error SMTP connect() failed. https//github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I tried all possible ways suggested on the internet and in the LHC forum with no success.

I tried
tls://smtp.myhost.com
smtp.myhost.com
ports:587 465 25

NOTE: The system is hosted in the server which has another system inside it, and the other system sends mail using the same credentials without any problem.
Please help. Thanks

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#2 2022-06-17 12:04:26

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,994
Website

Re: Email configurations

Hi and welcome on the Live Helper Chat forum!
Have you tried to configure Gmail? You will need use a specific app password.

Regarding the fact of your personal domain email that doesn't work can be an issue of the email certificate if you are sure all options and credentials are correct.
If you have a WordPress install you may try to configure the same personal domain email address with the plugin Easy WP SMTP; I'm pretty sure that the problem you are having is not related to LHC.


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#3 2022-06-17 14:57:32

cngirwa
New member
Registered: 2022-06-16
Posts: 7

Re: Email configurations

Thanks for the reply.
I tried gmail also received the same error. I don't have WordPress installed, but the server also runs a Laravel App and sends email with no problem.

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#4 2022-06-17 15:29:24

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,994
Website

Re: Email configurations

I continue to think there is no issue on Live Helper Chat.
What version of PHP are you using?
What version of LHC are you using?

You tried Gmail with the Gmail password or the specific app password?


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#5 2022-06-17 15:34:50

cngirwa
New member
Registered: 2022-06-16
Posts: 7

Re: Email configurations

Thanks for reply.
PHP : 7.3.33-2+ubuntu20.04.1+deb.sury.org+1
LHC : 4.05v
I tried gmail with app password.

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#6 2022-06-17 15:36:08

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,994
Website

Re: Email configurations

Your PHP version is out of date.
Please try PHP 8.0 or PHP 8.1


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#7 2022-06-17 15:51:42

cngirwa
New member
Registered: 2022-06-16
Posts: 7

Re: Email configurations

Ok, will notify you once upgraded PHP version

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#8 2022-06-21 06:56:54

cngirwa
New member
Registered: 2022-06-16
Posts: 7

Re: Email configurations

Hello Administrator.

I found a solution to the problem. By default, the mail function requires SSL certificates. Unfortunately, I didn't add SSL certificates on my server. So, changing the mail function to ignore the certificates solved the problem.

Thank you so much.

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#9 2022-06-21 08:29:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,994
Website

Re: Email configurations

Great, consider use an email without SSL is a security issue and also who will receive this email can see the email is sent in insecure mode.
I suggest you to use an SSL certificate.

You can use Let's Encrypt if supported or buy a cheep SSL at ssls.com


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