Mobile app + Botpress + LiveHelperChat

steelovksiy · 2022-05-20 07:43:42

Hello! I have a flutter app with chat where I communicate with botpress bot, but I want to redirect user to LHC to chat with operator by specific trigger (e.g. user sends ‘operator’ from app). I came to 2 approaches:
1. App <—> Botpress <—> LHC; (I don’t know how difficult to implement webhooks, but I even don’t know if webhooks are actually suitable for this case, lack of experience. OR to implement)
2. App <—> Botpress, App <—> LHC (so, botpress doesn’t know about LHC, I see some cons, but it's easier for me to implement - rest api inside my flutter app)
I'm wondering can I use your restapi (from swagger) to make it work and actually thats all?
I saw swagger and also checked your flutter messenger, but there you use in some cases endpoints with “/xml/“ and others with “/restapi/”, but I didn’t notice any difference in preparing request/handling response. So what and when to use?
As I understand it, the following order of api requests will be like this:
1. /user - if not created
2. /chat - if not created
3. /addmsguser
4. /fetchchatmessages - is this correct api to check operator response recursively?
5. repeat from p.3.
Thanks.

PeopleInside · 2022-05-20 21:23:41

Hi, thank you for your message!
The reply from the developer can require some times as they can be busy.
You can always check the free documentation at https://doc.livehelperchat.com/

You can also find more info about support channels on my forum signature.