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#1 2022-03-04 14:37:37

kalamchi
New member
Registered: 2022-03-04
Posts: 3

Getting a long list of errors aafter new installation

Hi Guys,

I'm new here.
I just installed Live Helper Chat on Ubuntu 20.04 with LAMP. 
The installation went through with no errors. All the checks during the installation were green. MySQL access was granted.
I can login to the servers Admin page with no issues.

However, when I try http://OUR-DOMAIN/index.php/chat/start, I see the long list of "Not found IN" errors (of course I started to see this after enabling the Debug in the settings, otherwise it was only a blank page): 

[== Undefined ==]
[]

0: erLhcoreClassDesign::designtpl - lhchat/start.tpl.php 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/lhchat/start.tpl.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/lhchat/start.tpl.php
0: erLhcoreClassDesign::design - js/widgetv2 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/js/widgetv2
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/js/widgetv2
0: erLhcoreClassDesign::designtpl - lhchat/events_tracking.tpl.php 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/lhchat/events_tracking.tpl.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/lhchat/events_tracking.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/userchat2.php 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/pagelayouts/userchat2.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/pagelayouts/userchat2.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/favicon.tpl.php 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/pagelayouts/parts/favicon.tpl.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/pagelayouts/parts/favicon.tpl.php
0: erLhcoreClassDesign::design - images/favicon.ico 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/images/favicon.ico
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::design - images/favicon.ico 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/images/favicon.ico
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::design - fonts/MaterialIcons-lhc-v4.eot 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/fonts/MaterialIcons-lhc-v4.eot
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/fonts/MaterialIcons-lhc-v4.eot
0: erLhcoreClassDesign::design - fonts/MaterialIcons-lhc-v4.woff2 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/fonts/MaterialIcons-lhc-v4.woff2
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/fonts/MaterialIcons-lhc-v4.woff2
0: erLhcoreClassDesign::design - fonts/MaterialIcons-lhc-v4.woff 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/fonts/MaterialIcons-lhc-v4.woff
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/fonts/MaterialIcons-lhc-v4.woff
0: erLhcoreClassDesign::design - fonts/MaterialIcons-lhc-v4.ttf 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/fonts/MaterialIcons-lhc-v4.ttf
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/fonts/MaterialIcons-lhc-v4.ttf
0: erLhcoreClassDesign::design - images/icons/loading.png 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/images/icons/loading.png
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/images/icons/loading.png
0: shop::default 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/css/widgetv2/bootstrap.min.css
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/css/widgetv2/bootstrap.min.css
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/css/widgetv2/widget.css
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/css/widgetv2/widget.css
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/css/widgetv2/widget_popup_override.css
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/css/widgetv2/widget_popup_override.css
0: shop::default 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/pagelayouts/parts/page_header_widget2_extension_multiinclude.tpl.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/pagelayouts/parts/page_header_widget2_extension_multiinclude.tpl.php
0: shop::default 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/js/widgetv2/vendor.js
Not found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/js/widgetv2/vendor.js
0: shop::default 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/js/widgetv2/react.app.js
Not found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/js/widgetv2/react.app.js
0: shop::default 	2022-03-04 14:32:11 +0000
Not found IN - /var/www/html/livehelperchat/lhc_web/design/customtheme/tpl/pagelayouts/parts/page_footer_widget2_js_extension_multiinclude.tpl.php
Found IN - /var/www/html/livehelperchat/lhc_web/design/defaulttheme/tpl/pagelayouts/parts/page_footer_widget2_js_extension_multiinclude.tpl.php


I have absolutely no idea what that means or where to start looking/troubleshooting

Any help is appreciated.

Thanks

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#2 2022-03-04 14:40:06

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Getting a long list of errors aafter new installation

Hi,
This is not an error list but debug list, disable debug output and these will be gone.
https://doc.livehelperchat.com/docs/debug/

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#3 2022-03-04 14:52:51

kalamchi
New member
Registered: 2022-03-04
Posts: 3

Re: Getting a long list of errors aafter new installation

Hi Remdex

I enabled them since the http://OUR-DOMAIN/index.php/chat/start returns only a blank page.  The documentation recommends enabling Debug to troubleshoot Blank Page.

Any advise on Blank Page issue please ?

Thanks

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#4 2022-03-04 14:54:24

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Getting a long list of errors aafter new installation

Blank page without enabled debug output means there is some other problems. You can write in private in discord where I could look smile

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#5 2022-03-04 15:09:34

kalamchi
New member
Registered: 2022-03-04
Posts: 3

Re: Getting a long list of errors aafter new installation

Hi Remdex,

Where would I write in Private big_smile 

Thanks

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