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#1 2022-01-25 19:29:04

talles.mayk
New member
Registered: 2022-01-25
Posts: 4

After changing database user password, system no longer opens

Hello, I'm Brazilian, I'm sending this message with the help of google translator, I apologize if there are any errors.

The problem is that I changed the password of the Live Helper Chat database user, with that I updated the password inside the settings.ini file, but it is still not opening the system. Do I need to make any more changes somewhere else?
Thanks in advance for all the help.

 This is the error that keeps appearing after I have changed the database user password

Last edited by talles.mayk (2022-01-25 19:32:15)

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#2 2022-01-25 19:50:23

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: After changing database user password, system no longer opens

Hi, be sure database credentials are correct.
You can try to access phpmyadmin with the stored credentials to be sure there is no errors.
What version of LHC and PHP are you using?


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#3 2022-01-25 20:04:38

talles.mayk
New member
Registered: 2022-01-25
Posts: 4

Re: After changing database user password, system no longer opens

As I said, until I changed the password everything was working normally, after I changed the database user's password, that's when it started not accessing the system. Then I remembered to change the 'settings.ini' file with the new password for the database user. But even making this change is not working.

PHP version is: 7.4.21, but LHC version I don't remember now.

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#4 2022-01-25 20:05:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: After changing database user password, system no longer opens

Are you sure there is not some issue with database password?
Maybe some issue with the new password.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#5 2022-01-25 20:24:52

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: After changing database user password, system no longer opens

Try to disable cache etc after changing password. https://doc.livehelperchat.com/docs/dev … move-chat/ after you do that login to back office and click clear cache just.

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#6 2022-01-26 12:32:56

talles.mayk
New member
Registered: 2022-01-25
Posts: 4

Re: After changing database user password, system no longer opens

I managed to get it working again. I think it wasn't going either because I ended up deleting everything from the Cache folder hahahaha
To solve it I downloaded the files from the LHC and put the Cache folder back on my server. Thanks for the answers, you are to be congratulated for the support provided here and for the incredible system you have developed.

Greetings from Brazil!

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#7 2022-01-26 12:38:15

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: After changing database user password, system no longer opens

wink  I'm happy you resolved.
Yes if cache folder is deleted seems LHC get broken


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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