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Sam

Member

Registered: 2014-01-10

Posts: 9

Customising the widget (frontend)

Hi Remigijus,
Sorry for all the questions!
Just wondering if it's possible for me to customise the live chat widget button (before the chat widget pops out) that the user sees?

I would like, if possible to change the dimensions, colours and positioning a little but I'm not sure A: if or B: which files I would need to edit?
Many thanks in advance.
Sam

https://groups.google.com/forum/#!topic … 5rT4Gq6UBE

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Customising the widget (frontend)

Hi,

Two options.

1. Just override how it looks using css, with important flag.
2. Override template, http://livehelperchat.com/article/view/59 widget look template itself is in

lhchat/getstatus/container.tpl.php so just override this template if you want to edit directly.

2014/1/14 Sam <webm...***.co.uk>

Sam

Member

Registered: 2014-01-10

Posts: 9

Re: Customising the widget (frontend)

Hi Remigijus,
Many thanks for your assistance.
Do you know how I could add a line-break between the status icon and the wording "Live help is online" / "Live Help is offline" ? I've been playing about in 'getstatus.tpl.php' but not had much luck.It seems that the icon is embedded within the <a> tags, so I'm not sure how I can achieve this effect.
Here is what I have currently. I would like the icon to be centered and the wording to sit underneath the icon!

Many thanks in advance,
Sam

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Customising the widget (frontend)

Hi,You can override this template or just style using CSS with !important flag. It's background image this template.
https://github.com/remdex/livehelperchat/blob/master/lhc_web/design/defaulttheme/tpl/lhchat/getstatus.tpl.php

this widget in general you can override in your site CSS using !important flag in most cases.

2014/1/15 Sam <webm...***.co.uk>

Sam

Member

Registered: 2014-01-10

Posts: 9

Re: Customising the widget (frontend)

Thanks Remigijus for your help! I managed to achieve this by modifying the padding_text tags.
I hope you don't mind me asking more questions!
First of all, under "Email templates", does the "Chat was closed" template send an email to the user/customer, alerting them that the chat was closed by an operator? We would quite like the system to issue an automatic email to the customer after the operator has closed the chat, saying "Thanks for using live chat. If you have any further questions please do not hesitate to contact us"
But I wanted to check that this is the correct way of achieving this.
Many thanks in advance! :-)

On Tuesday, 14 January 2014 15:40:44 UTC, Sam  wrote:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Customising the widget (frontend)

In general no.
It's operator admin informing about closed chats by operators. For this there is checkbox in department edit "Inform then chat is closed by operator, only mail notification is send."

2014/1/16 Sam <webm...***.co.uk>

Sam

Member

Registered: 2014-01-10

Posts: 9

Re: Customising the widget (frontend)

Ah, ok, thanks for letting me know.
Is it possible for the system to do what I suggested? (send an automated email to the customer)

Thanks in advance,
Regards,
Sam

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Customising the widget (frontend)

Hi,
At the moment only operator can send emails to customer from chat window. If what you can prefill github feature request with exact workflow

2014/1/20 Sam <webm...***.co.uk>