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#1 2021-08-22 14:53:12

Dbein
New member
Registered: 2021-08-22
Posts: 2

I think this is a bug (postal notification)

Hey! Thanks for your application! I cannot solve the problem. If I answer the client through the browser (site_admin) and the client does not receive an answer from me, then this answer is sent to him in the mail - this is good smile But the problem is that if I answer via the mobile application "live helper chat" - clients do not receive mail notifications about unread messages.

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#2 2021-08-23 22:24:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: I think this is a bug (postal notification)

Hi Dbein, thank you for your message and welcome in the live helper chat!
The developer can be busy, if you did not get a reply in next days you can always open a GitHub issue:
https://github.com/LiveHelperChat/livehelperchat
https://github.com/LiveHelperChat/livehelperchat/issues

Thank you for using live helper chat!


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2021-08-24 09:04:16

Dbein
New member
Registered: 2021-08-22
Posts: 2

Re: I think this is a bug (postal notification)

hello, I think this piece of code does not work when sending a message from a mobile. because the variables in the database do not change after the message and the message module does not process them

[== PHP ==]
                    $Chat->last_op_msg_time = time();
                    $Chat->last_msg_id = $msg->id;
                    $updateFields[] = 'last_op_msg_time';
                    $updateFields[] = 'last_msg_id';

                    if ($Chat->status != erLhcoreClassModelChat::STATUS_CLOSED_CHAT) {
                        $Chat->has_unread_op_messages = 1;
                        $updateFields[] = 'has_unread_op_messages';
                    }

    	        	if ($Chat->unread_op_messages_informed != 0) {
                        $Chat->unread_op_messages_informed = 0;
                        $updateFields[] = 'unread_op_messages_informed';
                    }

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#4 2021-08-24 13:05:31

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: I think this is a bug (postal notification)

Hi Dbein, thank you for the updates!

Unfortunately I'm not a developer so I'm unable to help you.
You can open a GitHub issue as I told in the previous reply.

You can also try to contact remdex the developer on Discord https://discord.com/invite/YsZXQVh

Thank you for your understanding and for look into the issue.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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