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#1 2021-02-09 07:55:56

Sajad2010
New member
Registered: 2020-11-30
Posts: 6

Unanswered statistic

Hi,
I'm search unanswered chats and see many results,
I'll opened them and user don't left before answer,

can you explain how to count and find unanswered chats ?

Very thanks  smile

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#2 2021-02-10 07:21:59

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,410
Website

Re: Unanswered statistic

This is new part I did today so you would need to update

Read related sections. In new version there is simple checkbox `Abandoned chat` in statistic filtering options. How it works you can read in documentation.

https://doc.livehelperchat.com/docs/cha … erformance
https://doc.livehelperchat.com/docs/cha … at-numbers

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