Announcement

Shahmir

Member

Registered: 2020-03-19

Posts: 59

site not respons after updating db from 3.46 to 3.51

Dear remdex
Hope you are well.

After update DB from 3.46 to 3.51 unfortunately I am not able to access admin aria (We’ll be back soon!) Error 503 ,and also i updated the related files for V 3.51 but the problem not solved.

I checked cache/default.log and i got the following errors :
--Removed--

php ver : 7.4
What do you think is it related to php compatibility ? do i need to active Extensions Options for PHP ? please advise.

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: site not respons after updating db from 3.46 to 3.51

Looking at error log looks like
1. Either you modified templates and left a bug so after template compilation it get's invalid syntax.
2. Or while updating did not uploaded all files.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: site not respons after updating db from 3.46 to 3.51

And error logs contains something like this error where it tells most likely you modified template and left syntax error.
/home/hllpbujy/public_html/livehelp/design/defaulttheme/tpl/pagelayouts/parts/page_footer.tpl.php:8

Shahmir

Member

Registered: 2020-03-19

Posts: 59

Re: site not respons after updating db from 3.46 to 3.51

Dear Rednex
I removed following line from page_footer.tpl.php file which added to new update, and problem has been solved, is this necessary to keep this line?

<?php if (!isset($Result['body_class'])) : ?>

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: site not respons after updating db from 3.46 to 3.51

This is fine. It looks you have modified some template and made a mistake just..

This is how original template looks like.
https://github.com/LiveHelperChat/liveh … er.tpl.php

Shahmir

Member

Registered: 2020-03-19

Posts: 59

Re: site not respons after updating db from 3.46 to 3.51

Thanks mate.

Cheers