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#1 2020-10-14 22:37:20

jeffez
New member
Registered: 2020-10-14
Posts: 5

'Need help' tooltip never shows up on new lhc install.

Hi, i have a fresh new install of lhc and have been trying to get this "need help?" tool tip to show up. I have applied the settings as covered in the docs but all i see is the chat widget and never the tool tip.
I am needing to get it to always show up so have set the timeout and seconds after page load to 0, but have tried other amounts and it doesn't make a difference.
Is there anywhere else i can look to try and enable this?
Thanks

Screenshot of my settings
lzuCdOW.png

Last edited by jeffez (2020-10-14 22:37:55)

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#2 2020-10-15 04:26:47

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: 'Need help' tooltip never shows up on new lhc install.

Hi,

Try incognito window. Once you start a chat need help widget is not shown again.

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#3 2020-10-15 04:58:24

jeffez
New member
Registered: 2020-10-14
Posts: 5

Re: 'Need help' tooltip never shows up on new lhc install.

Thanks, I already tried that but it didn't work. Is it possible the tooltip won't show because i have already visited my test page before i added it? Wouldn't setting the timeout to 0 make it show every time?

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#4 2020-10-15 04:59:06

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: 'Need help' tooltip never shows up on new lhc install.

Read documentation for possible scenarios. https://doc.livehelperchat.com/docs/need-help/

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#5 2020-10-15 05:17:30

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: 'Need help' tooltip never shows up on new lhc install.

For more help try to come to discord and just write in private your website so I could see smile

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#6 2020-10-15 06:13:01

jeffez
New member
Registered: 2020-10-14
Posts: 5

Re: 'Need help' tooltip never shows up on new lhc install.

Thanks, ok I have seen that page but i had another look anyway. I just need the tooltop to show all the time but setting the timeout to 0 in Online Tracking and Widget Theme had no effect. I thought 0 implies no timeout therefor it would always show up. Either way i have never seen the tooltip show up. What'd also be ideal is a different tooltop showing when chat is offline but i may have to modify to code for that. Sounds like this might be outside the scope of this forum. Thanks anyway for your help.

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#7 2020-10-20 01:05:32

jeffez
New member
Registered: 2020-10-14
Posts: 5

Re: 'Need help' tooltip never shows up on new lhc install.

Just to clarify is this the wrong place to be asking about this tooltop issue? I ask because i need to know where is the best place to ask for this level of help, even if it costs money.

Last edited by jeffez (2020-10-20 01:25:05)

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#8 2020-10-20 08:08:42

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: 'Need help' tooltip never shows up on new lhc install.

Just ping me on discord https://discord.gg/YsZXQVh nick remdex. As here impossible to help without real website and logins to back office.

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#9 2020-11-16 22:47:32

jeffez
New member
Registered: 2020-10-14
Posts: 5

Re: 'Need help' tooltip never shows up on new lhc install.

The problem is setting the 'Need help tooltip timeout' to 0 like I did above doesn't make it show every time, it completely disables it.
To get the tooltip to always show i changed $needHelpTimeout > 0 to $needHelpTimeout >= 0 in this file:
lhc_web/modules/lhwidgetrestapi/settings.php#L244

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