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socialboost

New member

Registered: 2020-08-05

Posts: 6

Force chat?

How can I force a chatwindow open with an answer?

Ie. my use-case is that I've talked with a potential customer on the website who asked me a question like "do you have jeans in red?". Shortly after he closed the chat window (possibly to read some text on the screen etc). But I can see that he is still on the website several minutes after.

I would then like to be able to force open the chat window with my answer "Yes, we have jeans in red! What size do you need?" as an example.

Thank you

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Force chat?

Well, if visitor just minimized chat he will see red icon within status widget which should indicate there is unread message. Unless you are talking about some different scenario. By default widget has two icons minimize on left left and end chat on right right. To engage more you can just remove X icon from right header by applying theme and choosing option to hide close button in header...