Signing in through Chrome extension

RickT · 2020-08-17 20:32:52

Until last week we had no issues signing in to Livehelper Chat through the Chrome extension. It is now looping back to the sign in window.

I am able to sign in if I enter the full path in the browser's address bar. Any thoughts?

PeopleInside · 2020-08-21 20:37:31

Hi, what Chrome extension are you using?
Is updated? If not maybe is better to add the login page as browser bookmark and use directly browser that now also support notification of new chat, etc.

RickT · 2020-08-21 20:58:31

I am using version 1.2 of the extension.

I have already done as you suggest. Thanks.

PeopleInside · 2020-08-21 21:01:24

You are welcome. I think you don't need anymore the Chrome extension. wink
For have notification you need activate in your operator profile under notification tab where a button to allow browser notification is present.

Have a great week end and enjoy Live Helper Chat!

sabzkarmahdi070 · 2020-09-16 19:09:46

Hello.

I also have this problem, I can not get support with the Chrome extension.

Everything was fine before, I did not change anything, but now the Chrome extension no longer works.

I installed the latest version of the script and Chrome extension.

Although the correct password is entered for login, but it is not done through the login Chrome extension.

Could it be because of the Google Chrome update? Because the plugin file can no longer be installed manually. The following error is displayed: package is invalid crx_header_invalid
bit.ly/2RAhCUt

PeopleInside · 2020-09-16 19:26:42

Hi sabzkarmahdi070, you not need the Chrome extension, I think.
Is old and not updated. You can activate browser notification:
https://doc.livehelperchat.com/docs/use … ifications

sabzkarmahdi070 · 2020-09-17 08:43:15

Shouldn't the support page always be open to receive notifications the way you said?

I tested the Chrome extension on Brave Browser and this time I logged in without any problems.

PeopleInside · 2020-09-17 08:46:17

Shouldn't the support page always be open to receive notifications the way you said?

Yes, I usually keep the browser opened and minimized maybe in the system try with a software on Windows.
There is no app for PC and the Chrome extension seems to be not updated right?

You can also decide to set an email notification on the department option on new chat.
You can also now manage chat and receive notification from the mobile app: https://doc.livehelperchat.com/docs/mobile/

Announcement

#1 2020-08-17 20:32:52

Signing in through Chrome extension

#2 2020-08-21 20:37:31

Re: Signing in through Chrome extension

#3 2020-08-21 20:58:31

Re: Signing in through Chrome extension

#4 2020-08-21 21:01:24

Re: Signing in through Chrome extension

#5 2020-09-16 19:09:46

Re: Signing in through Chrome extension

#6 2020-09-16 19:26:42

Re: Signing in through Chrome extension

#7 2020-09-17 08:43:15

Re: Signing in through Chrome extension

#8 2020-09-17 08:46:17

Re: Signing in through Chrome extension

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