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rcarrie2011

Member

Registered: 2020-07-10

Posts: 27

widget opens a new chat after click "Popup"

Hello everyone.
I'm new to LHC. Recently I see a problem and I'm not sure if this is my configuration issue. I searched the forum and internet but seems there is no similar question asked before.
The problem is that during the widget chat session if I click the "Popup" from the widget, a chat dialog pops-up and the widget goes to the minimize state (icon). So far everything is good. But when I open the widget and find that there is no any chat text and not sync to the popup dialog. The widget will start a new chat. But if I refresh the page, the widget will show current chat session and is sync to the popup dialog.
Is there any way to make the widget still keep current chat after click the "Popup"?
Thank you in advance.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: widget opens a new chat after click "Popup"

Hi,

For me it shounds more like a bug. Chat should not remain in the widget after visitor has opened popup. I'll check that next week.

rcarrie2011

Member

Registered: 2020-07-10

Posts: 27

Re: widget opens a new chat after click "Popup"

Thank you very much for your quick response!
I'd like to remain the chat in the widget even visitor has opened popup, because I think it's the same visitor and should not start two chats at the same time. Refreshing the page makes widget and popup in sync.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: widget opens a new chat after click "Popup"

I’ll see next week

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: widget opens a new chat after click "Popup"

Hi,

So in short there was a bug after recent changes that chat was restored in original widget. How LHC works once you opened a popup chat session is lost in widget. To make them in sync will be done in some next version. But at-least now you will have constant behavior.

rcarrie2011

Member

Registered: 2020-07-10

Posts: 27

Re: widget opens a new chat after click "Popup"

Thank you for your time checking this issue! I'm looking forward to future versions.