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shotgun

Member

Registered: 2020-04-30

Posts: 39

Is chat acepted

I have a department automatically on 24 hours answered by a bot. If 'agent' is typed I do a search for online ops, just the ops for that dept returning valid or invalid. In the triggers I call 'Transfer to human'. My question, Is there a way to watch for the chat accept/refuse or timeout then maybe a trigger? As always much appreciated.

Last edited by shotgun (2020-07-01 22:56:11)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Is chat acepted

You can setup auto responder and in pending chat messages define longer amount for wait message and choose trigger there which could set back chat to bot mode.
status = 5

shotgun

Member

Registered: 2020-04-30

Posts: 39

Re: Is chat acepted

That won't work for me. The bot could be asked questions for an indeterminate time before someone asks for 'human', and then, what about if never asked. The customers typing a question and all of a sudden gets taken to the auto responder. I'll keep thinking, thanks.