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Can Gürcan

Guest

Problem with prestashop

Anyone have same? I use this script with any site without problem, but when I use it with prestshop with template I face this problem:
Widget apears and if someone request chat I can reply and see their online presence. But before they request a chat, I can't see them online. Wierd!

https://groups.google.com/forum/#!topic … 5fejuXH3Ks

Can Gürcan

Guest

Re: Problem with prestashop

BTW: I tried to enter the embede code to almost everwhere, directly write to template files or use modules.

7 Şubat 2014 Cuma 00:31:21 UTC+2 tarihinde Can Gürcan yazdı:Anyone have same? I use this script with any site without problem, but when I use it with prestshop with template I face this problem:
Widget apears and if someone request chat I can reply and see their online presence. But before they request a chat, I can't see them online. Wierd!

Can Gürcan

Guest

Re: Problem with prestashop

another BTW
I've tested with stadart theme, so nothing to the with theme.

7 Şubat 2014 Cuma 00:31:21 UTC+2 tarihinde Can Gürcan yazdı:Anyone have same? I use this script with any site without problem, but when I use it with prestshop with template I face this problem:
Widget apears and if someone request chat I can reply and see their online presence. But before they request a chat, I can't see them online. Wierd!

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Problem with prestashop

Sorry,

But you will have to be more specific. These type of messages it does not show, does not help at all.
1. We need either address of site
2. Either some debug console output.

2014-02-07 Can Gürcan <c...***.com>:

Can Gürcan

Guest

Re: Problem with prestashop

Web site url is: ​www.cctvdepo.com

For debug console output, how to get?

For being specific, which details you ask?
​

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2014-02-07 7:52 GMT+02:00 Remigijus Kiminas <rem...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Problem with prestashop

Sorry, but i see that widget is loaded. And don't know what to look for.

2014-02-07 Can Gürcan <c...***.com>:

Can Gürcan

Guest

Re: Problem with prestashop

Widget loaded, but can't see online users. Only I can see if they request chat.
7 Şub 2014 19:32 tarihinde "Remigijus Kiminas" <rem...***.com> yazdı:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Problem with prestashop

I do not think that you have enabled online visitors tracking.

2014-02-07 Can Gürcan <c...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Problem with prestashop

During embed code generation uncheck. Because you have checked it.
"Disable pro active invitations, usefull if you want disable them from site part."

2014-02-07 Remigijus Kiminas <rem...***.com>:

Can Gürcan

Guest

Re: Problem with prestashop

I did and also I paste same embedded code to another site in same server and it's working.

Problem only apear with prestashop, but with other chat scrpits with presta I have no problem.

----------------------------------------------Can Gürcan   +90 530 773 5389ESSE Grup   +90 850 222 3773 w w w . e s s e g r u p . c o m

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China Mobile: +86 186 7676 9470

2014-02-07 20:42 GMT+02:00 Remigijus Kiminas <rem...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Problem with prestashop

Sorry but you are wrong.
Your embed code contains (disable_pro_active)/true this line. This line avoids online visitors tracking. Prestashop has nothing to do with that.
I have bolder part which you have to remove from your embed code.

<script type="text/javascript">
var LHCChatOptions = {};LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var refferer = (document.referrer) ? encodeURIComponent(document.referrer) : '';var location  = (document.location) ? encodeURIComponent(document.location) : '';
po.src = '//www.cctvdepo.com/chat/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(top)/350/(units)/pixels/(leaveamessage)/true/(disable_pro_active)/true?r='+refferer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);})();
</script>

2014-02-07 Can Gürcan <c...***.com>:

Can Gürcan

Guest

Re: Problem with prestashop

Thank you very much! Solved!

I thought it was only for proactive
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China Mobile: +86 186 7676 9470

2014-02-07 21:19 GMT+02:00 Remigijus Kiminas <rem...***.com>: