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jonnie00

Member

Registered: 2020-05-07

Posts: 12

Widget does not show on wordpress site

Hello,

I have tried repeatedly to get the Live Helper Chat widget to display on our site without success.  I have tried tried multiple solutions from the forum.

We are running ubuntu with nginx.  SSL certificates are installed and I can access the static link via http and https without a problem.

Can anyone suggest what the issue might be?

Thank you.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

https://doc.livehelperchat.com/docs/ins … s-not-load

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

And for nginx https://doc.livehelperchat.com/docs/ngi … tion-tips/

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hi Remdex,

Thank you so much for your prompt reply.

I have now managed to get get the widget to show - thank you, however, when you open the widget the box is blank.  There is not a message or any text box.

What have I done here??  I have attached a screen shot

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

Hi,

Please see your google chrome console I ques you still miss some nginx stuff just realted to cors..

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

I ques you made a typo in site address if what you can write me on skype nick remdex

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

Now it's somethiong different. Please see cache/default.log

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Sorry, that was confusing  the site  is

Obviously replace the 'dot' with a .

Last edited by jonnie00 (2020-05-08 08:52:45)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

Now it's somethiong different. Please see cache/default.log

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Here is the log file cache/default.log

May 7 14:38:56 [Warning] [default] [default] Error Object
(
    [message:protected] => Call to a member function translate() on boolean
    [string:Error:private] => Error: Call to a member function translate() on boolean in /var/www/livehelperchat/lhc_web/cache/compiledtemplates/eadf26a83b985dbf3d0688dd1fa9c518.php:2
Stack trace:
#0 /var/www/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php(96): include()
#1 /var/www/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php(547): erLhcoreClassModule::runModule()
#2 /var/www/livehelperchat/lhc_web/index.php(44): erLhcoreClassModule::moduleInit()
#3 {main}
    [code:protected] => 0
    [file:protected] => /var/www/livehelperchat/lhc_web/cache/compiledtemplates/eadf26a83b985dbf3d0688dd1fa9c518.php
    [line:protected] => 2
    [trace:Error:private] => Array
        (
            [0] => Array
                (
                    [file] => /var/www/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 96
                    [function] => include
                )

            [1] => Array
                (
                    [file] => /var/www/livehelperchat/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 547
                    [function] => runModule
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [2] => Array
                (
                    [file] => /var/www/livehelperchat/lhc_web/index.php
                    [line] => 44
                    [function] => moduleInit
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

        )

    [previous:Error:private] =>
)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

you are missing php-xml library to work with xml files.

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Please can you tell me how I add this missing library?

I thought I had this installed from this command.

sudo apt install php7.2-fpm php7.2-common php7.2-gmp php7.2-curl php7.2-intl php7.2-mbstring php7.2-xmlrpc php7.2-mysql php7.2-gd php7.2-bcmath php7.2-xml php7.2-cli php7.2-zip php7.2-sqlite

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

php7.2-xml you need...

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hi remdex,

I have attempted the install and it tells me that this library is already installed.

What else do I need to do to check?

Thanks for your help with this.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

you need simplexml i ques...
https://stackoverflow.com/questions/355 … -simplexml

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

Another idea perhaps not all files were uploaded... To hard to tell...

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

and can you print phpinfo i still think you don't have php-xml installed or installed and forgot to restart server...

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hello,

I am not sure what the answer is here.

I cannot run a phpinfo.php file because it rewrites to /index.php.

The server has been restarted but the problem still remains.

Could it be an error in my .htaccess file or the nginx configuration  file?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

Skype me and write your server logins so i can check directly.

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Thank you.  I appreciate your help.  I'll send the logins across.

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hi Remdex,

Please can you confirm your exact skype address?  There are several Remdex's listed in the skype directory.

Also, please confirm what logins you need.  I will need your IP address to allow access through the firewall to access the server.

Many thanks for your help.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

"remdex" it's the only nick Remigijus Kiminas

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hi,

I have sent all the info on Skype.

Thanks

jonnie00

Member

Registered: 2020-05-07

Posts: 12

Re: Widget does not show on wordpress site

Hi Nick,

I have replaced the code in the website footer but the chat box is still blank.  Please can you advise what might be the issue now?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget does not show on wordpress site

User configuration error and site caching error.... Lhc with all these issues had nothing to do. End of story...