Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2020-05-03 04:21:13

pottmi
New member
Registered: 2020-04-27
Posts: 7

What are the cobrowsing caveats?

Cobrowsing looks like a simple alternative to starting a full zoom session.

I accept that all I will be able to see is the person's browser window, but are there any other limitations I should be aware of?

The context of this question is I want to get approval to spend time installing livehelperchat and testing it, but I don't want to "over sell" it to management.

Are there companies using cobrowsing in production at corporations?

I don't see many bug reports about cobrowsing.  That could mean two things: 1) Not many people are using it so there are not many bug reports, or 2) It is really robust and never breaks.

Offline

#2 2020-05-03 04:24:12

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: What are the cobrowsing caveats?

Hi,

It's to hard to say. You can test co-browsing yourself in official website to see how it works or you can use DigitalOcean droplet to have personal demo. Also see https://www.youtube.com/watch?v=iQUaPiO2sT8 it in action.

Main limitation you can't prefill iframes. But the rest seems nice in any case smile

Offline

#3 2020-05-04 02:23:02

pottmi
New member
Registered: 2020-04-27
Posts: 7

Re: What are the cobrowsing caveats?

Please elborate about "prefill iframes".  I know what iframes are, but I don't understand a what problem you are referring to.

Offline

#4 2020-05-04 03:25:27

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: What are the cobrowsing caveats?

co-browsing cannot work with iframes.

Offline

Board footer