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lizaviet

Member

Registered: 2020-04-23

Posts: 8

How collect user info in bot o?

Hello!
The Bot handles our chat and redirect chat to agents only if it doesn`t have needed informations. We use auto start function.
How can I collect information (lead form) and forward it to agents when operators are offline?

How can I find all personal data about visitors (name, e-mail, contact phone etc) in one place?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: How collect user info in bot o?

Hi lizaviet, welcome in the live helper chat forum!
You can look at the documentation.

https://doc.livehelperchat.com/docs/bot … nformation

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

I'm not sure what you are asking exactly but...

1. I'm not sure what you mean forward?
2. Collect information you can through https://doc.livehelperchat.com/docs/bot … nformation

lizaviet

Member

Registered: 2020-04-23

Posts: 8

Re: How collect user info in bot o?

Thank you for the answers !

I'll try to explain better.

Problem:
We have a bot  which starts every chat with visitors. In case when visitor has specific question, bot transfers visitor to operator.
if there is no online operator in this moment, how to collect question from visitor and to notificate operator by mail (like contact form) using bot tools?

Expected result :
To collect contact information and questions of visitors in offline form. And then notify operators about offline chats by mail. But offline form doesn`t work in such cases (in bot mode)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

Hi,

That's an interesting problem, bot unfortunately you can't solve it 100% for now. But you can do the following things, perhaps it solves it for you.

1. If there is no online operators you can use trigger

"Update current chat" -> "Update main chat attribute" -> and in "Chat attribute name" enter "status_sub" and value enter 2

It just means internally this

"erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM"

This means user will be redirected to contact form.

lizaviet

Member

Registered: 2020-04-23

Posts: 8

Re: How collect user info in bot o?

Thanks.
I`ve done it according to your advice, as the result it switched to the bot (disabled widget theme). Also the option "Auto start chat if there is no required fields. Usefull in case bot handles chat" is enabled.
When I disabled this option contact form appeared.
Is there any possibility to call the contact form without enabling start chat and required fields? (with auto start)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

What I had in idea it should be separate trigger with this action where bot just changes chat attribute and set's chat attribute to redirect to contact form all the rest workflow should remain as is.

So then you choose update current -> transfer chat to operator-> "If there is no online operators send this trigger to user" you choose this newly created trigger with the action defined above.

lizaviet

Member

Registered: 2020-04-23

Posts: 8

Re: How collect user info in bot o?

Unfortunately it does not work for me. It switched to the bot again.
May be it is exist another methods to call the contact form from the bot?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

Hi,
Could you setup the way you have on my hosting I provide. https://livehelperchat.com/order/now (Free 14 days). And setup the way you have on your installation so I could try reproduce there and write me an e-mail with your instance and embed code to use

lizaviet

Member

Registered: 2020-04-23

Posts: 8

Re: How collect user info in bot o?

Thank you for your attention because we had a lot of hypothesis and your advices were really shortcut for us.

I used your hosting and configured all how you defined above.
And it is work in a proper way.

Then I installed new version on the my server with the last update and it working with the same problem.
Is it possible that version from your hosting different from last update version on our server? How do you think where we can find the problem?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

No versions should be identical, I just updated in the morning everything, my versions in automated hosting and the one in github are identical. So it means you did something different

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

If you wish i can send database dump

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

Also you can try to download bot from hosted version and import into yours

lizaviet

Member

Registered: 2020-04-23

Posts: 8

Re: How collect user info in bot o?

We solved the problem.

Thank you a lot for your help!
Live Helper Chat is the awesome product.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How collect user info in bot o?

What was the problem out of curiosity?