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#1 2020-03-26 20:09:21

KyleL144
Member
Registered: 2020-03-26
Posts: 2

How to change offline modal

Hey,

I have been loking for the offline modal code/page alday, so I can change it to may offline to closed, but i cannot seep to fine the correct file to edit.


1585253324_offline.png


Any help appreciated and thanks in advance.

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#2 2020-03-26 20:12:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: How to change offline modal

Hi KyleL144, welcome on the live helper chat forum.
I'm upgrading your account to member so removing limitation in posting.

Can you explain better your issue?
Chat should be online but is offline or what?

You need have an operator online assigned to department for be online or you need set work time hours in department section (when you edit the department).


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2020-03-26 20:26:15

KyleL144
Member
Registered: 2020-03-26
Posts: 2

Re: How to change offline modal

I have set operating hours for each department and when the opening hour get to 5:30pm then the chat closes. Which is what i want, but I want to be able to edit the above to may be the following

Closed

Sorry we are currently closed now. please try again during our opening hours.

But i cannot seem to find the page/file that i need to edit.

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#4 2020-03-26 20:29:01

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: How to change offline modal

You can edit the text showed by creating a widget theme in the settings than here you will find the offline text you can set.
If you need different text for each department I think this is not possible. You may consider to insert a link to a webpage with all department hours.

If you need customization you can ask for the commercial support.
https://forum.livehelperchat.com/viewtopic.php?id=2255


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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