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#1 2020-03-20 04:10:54

jayden.langmead
New member
Registered: 2020-03-20
Posts: 3

Work hours/work days logic - No option to disable department

Hi All,

Currently it seems like the department  Work hours/work days logic only functions to keep departments open when no agents are logged in.
Is it possible to add the functionality to close the department entirely outside of the hours specified?

Currently, there is logic to hide chats when no agents are online, which we are using.
But, we are having issues with agents forgetting to log out, which is keeping the department active.
If we could open and close departments on a schedule and possibly display a custom message, it would address our issue.

Thanks,

Last edited by jayden.langmead (2020-03-20 04:16:24)

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#2 2020-03-20 05:40:55

jayden.langmead
New member
Registered: 2020-03-20
Posts: 3

Re: Work hours/work days logic - No option to disable department

I've just found the alternative. Agents can set the auto-offline settings in their user account under Notifications.
Still, as this is not active by default it would be handy to be able to close the departments and show a custom message in-place.

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#3 2020-03-20 06:51:18

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Work hours/work days logic - No option to disable department

Hi jayden.langmead, welcome in the live helper chat forum!
Thank you for your question!

You can set the offline time in the operator profile or you can decide to ignore by default operator status in settings, live help configuration (tab), chat configuration, misc (tab)


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