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#1 2020-02-18 19:22:08

TechGirl2006
New member
Registered: 2020-02-18
Posts: 2

Auto-Close Chat When User Closes it

Hello,

Is there a way to auto close a pending chat when the chat submitter closes it on their end?

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#2 2020-02-18 19:59:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Auto-Close Chat When User Closes it

Hi TechGirl2006,
welcome on the live helper chat!

Thank you for your question, you can read the following page: How to setup automatic chat's closing/purging?


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#3 2020-02-19 14:05:28

TechGirl2006
New member
Registered: 2020-02-18
Posts: 2

Re: Auto-Close Chat When User Closes it

Yes, I reviewed that before posting. The thing is, I don't need it to close after X time. I need it to closed based upon the action of the requestor closing the chat while it is still in the pending queue so our operators aren't picking up "dead" chats.

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#4 2020-02-19 14:17:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Auto-Close Chat When User Closes it

I think the only way is the way indicated by the guide.
If you need customization or more support you can consider the commercial support; more info on my forum signature.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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