Extension fbmessenger not work

davor22 · 2019-03-08 18:34:51

hello,
I installed the facebook messenger extension but it is not working, the error that is this:

We’ll be back soon!
This service is currently unavailable due to an emergency or scheduled maintenance window. The service will be back online within the next two hours. Sorry for the inconvenience.

— Online Service Support Team

what is happening?

PeopleInside · 2019-03-08 22:15:32

Hi davor22 ,
welcome in the live helper chat forum. Are you sure is the extension to cause the issue?

If you deactivate the extension the maintenance message is removed?

tealsteam · 2019-04-18 16:21:39

I was having this issue, or something similar, to elaborate,

Fresh install of LHC, installation went as smooth as can be, no problems at all, all prerequisites already in place.

Added the fbmessenger module, when returning to the site_admin -> modules i can see the FB module, upon clicking on it is when this message appears, looking in the logs i was missing information from the sites setting.ini.php, such as 'site' 'reseller_subdomain' etc, looking into this, it appears it is dependent on information inserted after setting up the automated reseller extentions. so i wen't about putting in the missing information in and the module then loaded.

During the setup of the facebook page however, i got an error when trying to save the page saying a column was missing from the DB, so i went into the lhc_fbmessenger_page table and created the missing columb 'bot_disabled' and it then allowed me to save the page.

The page on the website and the github page also need looking at, not sure which, but one of them says to copy the setting.ini.default.php and create a new setting.ini.php in extension/fbmessenger/settings is that even required?

PeopleInside · 2019-04-18 19:19:58

Hi tealsteam , welcome on the live helper chat forum!
I am sorry to inform that i cannot give support about the Facebook extension.
You can refer to the GitHub page of the extension or consider the commercial support.

I am sorry to be unable to help with Facebook extension.

tealsteam · 2019-04-19 10:40:09

I don't need support, as i said, I was having issues, i was pointing out there is issues with your documentation and extension.

Why would people pay for support when something is broken to begin with?

PeopleInside · 2019-04-19 11:25:10

You need open a GitHub issue for that.

ronsibonsi · 2020-01-26 13:19:18

***

Adding the extra DB column and removing 'default' from the settings file fixed a lot :-)

Did you manage to get is working with FB? I haven't got a clue because documentation and the latest FB screens are quite different....

Ron.

PeopleInside · 2020-01-26 15:33:31

Hi, if you want report an issue with the extension you need do to the relative GitHub page:
https://github.com/LiveHelperChat/fbmessenger/issues

ronsibonsi · 2020-01-26 20:05:51

Hi.

No the extension is working, only the way to connect it to Facebook is the issue. Hoping someone can provide some directions or so because the Facebook development area is like a maze haha

PeopleInside · 2020-01-26 20:40:03

glasses

Announcement

#1 2019-03-08 18:34:51

Extension fbmessenger not work

#2 2019-03-08 22:15:32

Re: Extension fbmessenger not work

#3 2019-04-18 16:21:39

Re: Extension fbmessenger not work

#4 2019-04-18 19:19:58

Re: Extension fbmessenger not work

#5 2019-04-19 10:40:09

Re: Extension fbmessenger not work

#6 2019-04-19 11:25:10

Re: Extension fbmessenger not work

#7 2020-01-26 13:19:18

Re: Extension fbmessenger not work

#8 2020-01-26 15:33:31

Re: Extension fbmessenger not work

#9 2020-01-26 20:05:51

Re: Extension fbmessenger not work

#10 2020-01-26 20:40:03

Re: Extension fbmessenger not work

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