Announcement

alci ftrdew

Member

Registered: 2014-03-03

Posts: 3

Redirect to my custom Contact us page, when chat is offline.

My site has a very
nice Contact_Us page, with map, locators etc. how can I redirect to that page,
when the visitor chick on the “live help is offline” button.

Also how can I change
the “live help is offline” by Contact Us?
Thanks

https://groups.google.com/forum/#!topic … 9IrlUhWVkI

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Redirect to my custom Contact us page, when chat is offline.

Hi,
You will need to override
http://livehelperchat.com/article/view/59 container.tpl.php template.

2014-03-03 22:03 GMT+02:00 alci ftrdew <viler...***.com>:

My site has a very
nice Contact_Us page, with map, locators etc. how can I redirect to that page,
when the visitor chick on the “live help is offline” button.

Also how can I change
the “live help is offline” by Contact Us?
Thanks

alci ftrdew

Member

Registered: 2014-03-03

Posts: 3

Re: Redirect to my custom Contact us page, when chat is offline.

to change the “live help is
offline” by Contact Us
i.e

On language files like

/lhc_web/translations/es_MX/translation.ts

Find

<source>Live
help is offline...</source>

      <translation>Ayuda en vivo no está en línea
...</translation>

Change by

<source>Live
help is offline...</source>

      <translation>Contact us ...</translation>-------------------------------------ABOUT,
how can I redirect to ie, http://mysite.com/contact_us.php  when the visitor chlick on the “live help is offline” button.i did not understand why i have to override the  container.tpl.php templatecan you explain what do i have to dothanks

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Redirect to my custom Contact us page, when chat is offline.

Please read documentation everything what you need is there. You need to override template because english language is default and is in templates you cannot change it just by editing translation file.

2014-03-05 4:54 GMT+02:00 alci ftrdew <viler...***.com>:

alci ftrdew

Member

Registered: 2014-03-03

Posts: 3

Re: Redirect to my custom Contact us page, when chat is offline.

humm.  ok
anyway thanks