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#1 2019-05-21 23:32:48

rotvellerr
Member
Registered: 2015-12-07
Posts: 13

We’ll be back soon!

1558481623_s90522-0231531.jpgHello! no changes were made with any file. support just went into maintenance mode. Admin is not available. How to solve this problem?

Last edited by rotvellerr (2019-05-21 23:33:58)

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#2 2019-05-22 14:29:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: We’ll be back soon!

Hi rotvellerr , thank you for your question.
The issue has been started after an upgrade?
Try to clean cache. Have you tried the incognito mode of the browser?

If you cannot clean cache you can try to disabler and see if the issue persist https://livehelperchat.com/article/view/40 than turn on the cache again!
You can also enable debug output just for see if there are any particular error message: https://livehelperchat.com/article/view/58


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2019-05-22 21:37:27

rotvellerr
Member
Registered: 2015-12-07
Posts: 13

Re: We’ll be back soon!

Hi!
Disconnected everything, as indicated in the first link. Access to admin panel does not appear
I turned on the display of errors and that's what I have:

[== Undefined ==]
0: erLhcoreClassDesign::designtpl - lhuser/login.tpl.php	
Not found IN - .../design/customtheme/tpl/lhuser/login.tpl.php
Found IN - .../design/defaulttheme/tpl/lhuser/login.tpl.php
0: erLhcoreClassDesign::designtpl - lhkernel/validation_error.tpl.php	
Not found IN - .../design/customtheme/tpl/lhkernel/validation_error.tpl.php
Found IN - .../design/defaulttheme/tpl/lhkernel/validation_error.tpl.php
0: erLhcoreClassDesign::designtpl - lhkernel/csfr_token.tpl.php	
Not found IN - .../design/customtheme/tpl/lhkernel/csfr_token.tpl.php
Found IN - .../design/defaulttheme/tpl/lhkernel/csfr_token.tpl.php
0: erLhcoreClassDesign::designtpl - lhkernel/recaptcha.tpl.php	
Not found IN - .../design/customtheme/tpl/lhkernel/recaptcha.tpl.php
Found IN - .../design/defaulttheme/tpl/lhkernel/recaptcha.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/login.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/login.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/login.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/scale.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/scale.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/scale.tpl.php
0: erLhcoreClassDesign::design - images/favicon.ico	
Not found IN - .../design/customtheme/images/favicon.ico
Found IN - .../design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::design - images/favicon.ico	
Not found IN - .../design/customtheme/images/favicon.ico
Found IN - .../design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/copyright_meta.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/copyright_meta.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/copyright_meta.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_css.tpl.php	Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head_css.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head_css.tpl.php
0: erLhcoreClassDesign::design - fonts/MaterialIcons-Regular.eot	
Not found IN - .../design/customtheme/fonts/MaterialIcons-Regular.eot
Found IN - .../design/defaulttheme/fonts/MaterialIcons-Regular.eot
0: erLhcoreClassDesign::design - fonts/MaterialIcons-Regular.woff2	
Not found IN - .../design/customtheme/fonts/MaterialIcons-Regular.woff2
Found IN - .../design/defaulttheme/fonts/MaterialIcons-Regular.woff2
0: erLhcoreClassDesign::design - fonts/MaterialIcons-Regular.woff	
Not found IN - .../design/customtheme/fonts/MaterialIcons-Regular.woff
Found IN - .../design/defaulttheme/fonts/MaterialIcons-Regular.woff
0: erLhcoreClassDesign::design - fonts/MaterialIcons-Regular.ttf	
Not found IN - .../design/customtheme/fonts/MaterialIcons-Regular.ttf
Found IN - .../design/defaulttheme/fonts/MaterialIcons-Regular.ttf
0: erLhcoreClassDesign::design - images/icons/mic.gif	
Not found IN - .../design/customtheme/images/icons/mic.gif
Found IN - .../design/defaulttheme/images/icons/mic.gif
0: erLhcoreClassDesign::design - images/general/loading.gif	
Not found IN - .../design/customtheme/images/general/loading.gif
Found IN - .../design/defaulttheme/images/general/loading.gif
0: shop::default	
Not found IN - .../design/customtheme/vendor/bootstrap/css/bootstrap.min.css
Found IN - .../design/defaulttheme/vendor/bootstrap/css/bootstrap.min.css
Not found IN - .../design/customtheme/css/material_font.css
Found IN - .../design/defaulttheme/css/material_font.css
Not found IN - .../design/customtheme/css/app.css
Found IN - .../design/defaulttheme/css/app.css
Not found IN - .../design/customtheme/css/override.css
Not found IN - .../design/defaulttheme/css/override.css
Not found IN - .../design/customtheme/css/datepicker.css
Found IN - .../design/defaulttheme/css/datepicker.css
Not found IN - .../design/customtheme/css/gbot.css
Found IN - .../design/defaulttheme/css/gbot.css
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_css_admin_theme.tpl.php
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head_css_admin_theme.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head_css_admin_theme.tpl.php
0: shop::default
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head_css_extension_multiinclude.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head_css_extension_multiinclude.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_js.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head_js.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head_js.tpl.php
0: erLhcoreClassDesign::design - sound	
Not found IN - .../design/customtheme/sound
Found IN - .../design/defaulttheme/sound
0: erLhcoreClassDesign::design - js/lh/dist	
Not found IN - .../design/customtheme/js/lh/dist
Found IN - .../design/defaulttheme/js/lh/dist
0: erLhcoreClassDesign::design - images/notification	
Not found IN - .../design/customtheme/images/notification
Found IN - .../design/defaulttheme/images/notification
0: shop::default	
Not found IN - .../design/customtheme/vendor/jquery/jquery.min.js
Found IN - .../design/defaulttheme/vendor/jquery/jquery.min.js
Not found IN - .../design/customtheme/vendor/bootstrap/js/bootstrap.min.js
Found IN - .../design/defaulttheme/vendor/bootstrap/js/bootstrap.min.js
Not found IN - .../design/customtheme/js/modernizr.js
Found IN - .../design/defaulttheme/js/modernizr.js
Not found IN - .../design/customtheme/js/lh.min.js
Found IN - .../design/defaulttheme/js/lh.min.js
Not found IN - .../design/customtheme/js/lh.cannedmsg.min.js
Found IN - .../design/defaulttheme/js/lh.cannedmsg.min.js
Not found IN - .../design/customtheme/js/jquery.hotkeys.min.js
Found IN - .../design/defaulttheme/js/jquery.hotkeys.min.js
Not found IN - .../design/customtheme/js/fileupload/jquery.fileupload.min.js
Found IN - .../design/defaulttheme/js/fileupload/jquery.fileupload.min.js
Not found IN - .../design/customtheme/js/jquery.zoom.min.js
Found IN - .../design/defaulttheme/js/jquery.zoom.min.js
Not found IN - .../design/customtheme/js/datepicker.min.js
Found IN - .../design/defaulttheme/js/datepicker.min.js
Not found IN - .../design/customtheme/js/lh/dist/common.js
Not found IN - .../design/defaulttheme/js/lh/dist/common.js
Not found IN - .../design/customtheme/js/lh/dist/bundle.js
Found IN - .../design/defaulttheme/js/lh/dist/bundle.js
Not found IN - .../design/customtheme/js/EventEmitter.min.js
Found IN - .../design/defaulttheme/js/EventEmitter.min.js
Not found IN - .../design/customtheme/js/events.js
Found IN - .../design/defaulttheme/js/events.js
Not found IN - .../design/customtheme/js/notifiations.js
Found IN - .../design/defaulttheme/js/notifiations.js
0: shop::default	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_head_js_extension_multiinclude.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_head_js_extension_multiinclude.tpl.php
0: erLhcoreClassDesign::design - images/general/logo.png	
Not found IN - .../design/customtheme/images/general/logo.png
Found IN - .../design/defaulttheme/images/general/logo.png
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_footer.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_footer.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_footer.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_footer_js.tpl.php	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_footer_js.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_footer_js.tpl.php
0: shop::default	
Not found IN - .../design/customtheme/js/angular.min.js
Found IN - .../design/defaulttheme/js/angular.min.js
Not found IN - .../design/customtheme/js/checklist-model.min.js
Found IN - .../design/defaulttheme/js/checklist-model.min.js
Not found IN - .../design/customtheme/js/angular.lhc.min.js
Found IN - .../design/defaulttheme/js/angular.lhc.min.js
Not found IN - .../design/customtheme/vendor/metisMenu/metisMenu.min.js
Found IN - .../design/defaulttheme/vendor/metisMenu/metisMenu.min.js
Not found IN - .../design/customtheme/js/sidebar.js
Found IN - .../design/defaulttheme/js/sidebar.js
0: shop::default	
Not found IN - .../design/customtheme/tpl/pagelayouts/parts/page_footer_js_extension_multiinclude.tpl.php
Found IN - .../design/defaulttheme/tpl/pagelayouts/parts/page_footer_js_extension_multiinclude.tpl.php

Last edited by rotvellerr (2019-05-22 21:53:19)

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#4 2019-05-22 21:42:29

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: We’ll be back soon!

Have you made an update before this error come?
When start to have this issue?

What version of LHC are you using and what is the PHP version?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#5 2019-05-22 21:55:59

rotvellerr
Member
Registered: 2015-12-07
Posts: 13

Re: We’ll be back soon!

Current version 3.21
Updates did not.
Just one day I was unable to enter the admin area due to the reason given in the first post.
php version 5.6

Last edited by rotvellerr (2019-05-22 21:59:10)

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#6 2019-05-22 22:06:41

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: We’ll be back soon!

Your PHP is old.
Please see: https://www.php.net/supported-versions.php

I don't know what can be the cause of this issue, try maybe to upgrade php as you are running a latest version.
I will try also to ask to the chat owner to give a look of this topic but no guarantee about a reply from him.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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