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#1 2019-01-04 12:44:10
- tiagocaus
- Member
- Registered: 2015-03-02
- Posts: 23
My chat stopped working after I upgraded to the latest version.
My chat stopped working after I upgraded to the latest version.
After I type my password, there is a white screen.
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#2 2019-01-04 12:52:38
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: My chat stopped working after I upgraded to the latest version.
Hi tiagocaus , thank you for your question on the live helper chat forum!
I am sorry to see you are having issue on upgrading LHC.
Before upgrade i strongly suggest to do a full folder and database backup.
If you are seeing a blank screen i suggest to turn on debug mode and try to login again and see error logs printed on the page also check your server error log file.
Are you sure to have following the upgrade procedure and all necessary folder has been transferred?
Maybe try again the upgrade process can help.
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#3 2019-01-04 12:53:21
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: My chat stopped working after I upgraded to the latest version.
Turn on debug mode: https://livehelperchat.com/article/view/58
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#4 2019-01-04 22:16:35
- tiagocaus
- Member
- Registered: 2015-03-02
- Posts: 23
Re: My chat stopped working after I upgraded to the latest version.
Hello, I'll do the debugging.
From the beginning I have been updating always following the informed procedure, I never had problem this is the first time.
In debugging you have a lot of information, including sensitive information such as database data.
What information is most important for me to put here?
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#5 2019-01-04 22:22:43
- tiagocaus
- Member
- Registered: 2015-03-02
- Posts: 23
Re: My chat stopped working after I upgraded to the latest version.
[== PHP ==]
ezcPersistentQueryException Object
(
[originalMessage] => A query failed internally in Persistent Object: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'lh_users.pswd_updated' in 'field list' Query: 'SELECT `lh_users`.`id`, `lh_users`.`username`, `lh_users`.`password`, `lh_users`.`email`, `lh_users`.`name`, `lh_users`.`chat_nickname`, `lh_users`.`skype`, `lh_users`.`xmpp_username`, `lh_users`.`surname`, `lh_users`.`job_title`, `lh_users`.`disabled`, `lh_users`.`hide_online`, `lh_users`.`all_departments`, `lh_users`.`invisible_mode`, `lh_users`.`inactive_mode`, `lh_users`.`active_chats_counter`, `lh_users`.`closed_chats_counter`, `lh_users`.`pending_chats_counter`, `lh_users`.`departments_ids`, `lh_users`.`rec_per_req`, `lh_users`.`filepath`, `lh_users`.`filename`, `lh_users`.`time_zone`, `lh_users`.`session_id`, `lh_users`.`operation_admin`, `lh_users`.`max_active_chats`, `lh_users`.`auto_accept`, `lh_users`.`exclude_autoasign`, `lh_users`.`attr_int_1`, `lh_users`.`attr_int_2`, `lh_users`.`attr_int_3`, `lh_users`.`pswd_updated` FROM `lh_users` WHERE `lh_users`.`username` = :ezcValue1 ORDER BY id DESC LIMIT 1 OFFSET 0'
[message:protected] => A query failed internally in Persistent Object: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'lh_users.pswd_updated' in 'field list' Query: 'SELECT `lh_users`.`id`, `lh_users`.`username`, `lh_users`.`password`, `lh_users`.`email`, `lh_users`.`name`, `lh_users`.`chat_nickname`, `lh_users`.`skype`, `lh_users`.`xmpp_username`, `lh_users`.`surname`, `lh_users`.`job_title`, `lh_users`.`disabled`, `lh_users`.`hide_online`, `lh_users`.`all_departments`, `lh_users`.`invisible_mode`, `lh_users`.`inactive_mode`, `lh_users`.`active_chats_counter`, `lh_users`.`closed_chats_counter`, `lh_users`.`pending_chats_counter`, `lh_users`.`departments_ids`, `lh_users`.`rec_per_req`, `lh_users`.`filepath`, `lh_users`.`filename`, `lh_users`.`time_zone`, `lh_users`.`session_id`, `lh_users`.`operation_admin`, `lh_users`.`max_active_chats`, `lh_users`.`auto_accept`, `lh_users`.`exclude_autoasign`, `lh_users`.`attr_int_1`, `lh_users`.`attr_int_2`, `lh_users`.`attr_int_3`, `lh_users`.`pswd_updated` FROM `lh_users` WHERE `lh_users`.`username` = :ezcValue1 ORDER BY id DESC LIMIT 1 OFFSET 0'
[string:Exception:private] =>
[code:protected] => 0
[file:protected] => /home/XXXXXX/public_html/chat/ezcomponents/PersistentObject/src/persistent_session.php
[line:protected] => 828
[trace:Exception:private] => Array
(
[0] => Array
(
[file] => /home/XXXXXX/public_html/chat/ezcomponents/PersistentObject/src/handlers/load_handler.php
[line] => 269
[function] => performQuery
[class] => ezcPersistentSession
[type] => ->
[args] => Array
(
[0] => ezcQuerySelect Object
(
[selectString:protected] => SELECT `lh_users`.`id`, `lh_users`.`username`, `lh_users`.`password`, `lh_users`.`email`, `lh_users`.`name`, `lh_users`.`chat_nickname`, `lh_users`.`skype`, `lh_users`.`xmpp_username`, `lh_users`.`surname`, `lh_users`.`job_title`, `lh_users`.`disabled`, `lh_users`.`hide_online`, `lh_users`.`all_departments`, `lh_users`.`invisible_mode`, `lh_users`.`inactive_mode`, `lh_users`.`active_chats_counter`, `lh_users`.`closed_chats_counter`, `lh_users`.`pending_chats_counter`, `lh_users`.`departments_ids`, `lh_users`.`rec_per_req`, `lh_users`.`filepath`, `lh_users`.`filename`, `lh_users`.`time_zone`, `lh_users`.`session_id`, `lh_users`.`operation_admin`, `lh_users`.`max_active_chats`, `lh_users`.`auto_accept`, `lh_users`.`exclude_autoasign`, `lh_users`.`attr_int_1`, `lh_users`.`attr_int_2`, `lh_users`.`attr_int_3`, `lh_users`.`pswd_updated`
[fromString:protected] => FROM `lh_users`
[useIndexString:protected] =>
[whereString:protected] => WHERE `lh_users`.`username` = :ezcValue1
[groupString:protected] =>
[havingString:protected] =>
[orderString:protected] => ORDER BY id DESC
[limitString:protected] => LIMIT 1 OFFSET 0
[lastInvokedMethod:protected] => order
[lockString:protected] =>
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQuery:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[boundCounter:ezcQuery:private] => 1
[boundParameters:ezcQuery:private] => Array
(
)
[boundParametersType:ezcQuery:private] => Array
(
)
[boundValues:ezcQuery:private] => Array
(
[:ezcValue1] => username
)
[boundValuesType:ezcQuery:private] => Array
(
[:ezcValue1] => 2
)
[expr] => ezcQueryExpression Object
(
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQueryExpression:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[quoteValues:protected] => 1
[intervalMap:protected] => Array
(
[SECOND] => SECOND
[MINUTE] => MINUTE
[HOUR] => HOUR
[DAY] => DAY
[MONTH] => MONTH
[YEAR] => YEAR
)
)
)
)
)
[1] => Array
(
[file] => /home/XXXXXX/public_html/chat/ezcomponents/PersistentObject/src/persistent_session.php
[line] => 194
[function] => find
[class] => ezcPersistentLoadHandler
[type] => ->
[args] => Array
(
[0] => ezcPersistentFindQuery Object
(
[properties:protected] => Array
(
[className] => erLhcoreClassModelUser
[query] => ezcQuerySelect Object
(
[selectString:protected] => SELECT `lh_users`.`id`, `lh_users`.`username`, `lh_users`.`password`, `lh_users`.`email`, `lh_users`.`name`, `lh_users`.`chat_nickname`, `lh_users`.`skype`, `lh_users`.`xmpp_username`, `lh_users`.`surname`, `lh_users`.`job_title`, `lh_users`.`disabled`, `lh_users`.`hide_online`, `lh_users`.`all_departments`, `lh_users`.`invisible_mode`, `lh_users`.`inactive_mode`, `lh_users`.`active_chats_counter`, `lh_users`.`closed_chats_counter`, `lh_users`.`pending_chats_counter`, `lh_users`.`departments_ids`, `lh_users`.`rec_per_req`, `lh_users`.`filepath`, `lh_users`.`filename`, `lh_users`.`time_zone`, `lh_users`.`session_id`, `lh_users`.`operation_admin`, `lh_users`.`max_active_chats`, `lh_users`.`auto_accept`, `lh_users`.`exclude_autoasign`, `lh_users`.`attr_int_1`, `lh_users`.`attr_int_2`, `lh_users`.`attr_int_3`, `lh_users`.`pswd_updated`
[fromString:protected] => FROM `lh_users`
[useIndexString:protected] =>
[whereString:protected] => WHERE `lh_users`.`username` = :ezcValue1
[groupString:protected] =>
[havingString:protected] =>
[orderString:protected] => ORDER BY id DESC
[limitString:protected] => LIMIT 1 OFFSET 0
[lastInvokedMethod:protected] => order
[lockString:protected] =>
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQuery:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[boundCounter:ezcQuery:private] => 1
[boundParameters:ezcQuery:private] => Array
(
)
[boundParametersType:ezcQuery:private] => Array
(
)
[boundValues:ezcQuery:private] => Array
(
[:ezcValue1] => username
)
[boundValuesType:ezcQuery:private] => Array
(
[:ezcValue1] => 2
)
[expr] => ezcQueryExpression Object
(
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQueryExpression:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[quoteValues:protected] => 1
[intervalMap:protected] => Array
(
[SECOND] => SECOND
[MINUTE] => MINUTE
[HOUR] => HOUR
[DAY] => DAY
[MONTH] => MONTH
[YEAR] => YEAR
)
)
)
)
)
[1] =>
)
)
[2] => Array
(
[file] => /home/XXXXXX/public_html/chat/lib/models/lhuser/erlhcoreclassmodeluser.php
[line] => 287
[function] => find
[class] => ezcPersistentSession
[type] => ->
[args] => Array
(
[0] => ezcPersistentFindQuery Object
(
[properties:protected] => Array
(
[className] => erLhcoreClassModelUser
[query] => ezcQuerySelect Object
(
[selectString:protected] => SELECT `lh_users`.`id`, `lh_users`.`username`, `lh_users`.`password`, `lh_users`.`email`, `lh_users`.`name`, `lh_users`.`chat_nickname`, `lh_users`.`skype`, `lh_users`.`xmpp_username`, `lh_users`.`surname`, `lh_users`.`job_title`, `lh_users`.`disabled`, `lh_users`.`hide_online`, `lh_users`.`all_departments`, `lh_users`.`invisible_mode`, `lh_users`.`inactive_mode`, `lh_users`.`active_chats_counter`, `lh_users`.`closed_chats_counter`, `lh_users`.`pending_chats_counter`, `lh_users`.`departments_ids`, `lh_users`.`rec_per_req`, `lh_users`.`filepath`, `lh_users`.`filename`, `lh_users`.`time_zone`, `lh_users`.`session_id`, `lh_users`.`operation_admin`, `lh_users`.`max_active_chats`, `lh_users`.`auto_accept`, `lh_users`.`exclude_autoasign`, `lh_users`.`attr_int_1`, `lh_users`.`attr_int_2`, `lh_users`.`attr_int_3`, `lh_users`.`pswd_updated`
[fromString:protected] => FROM `lh_users`
[useIndexString:protected] =>
[whereString:protected] => WHERE `lh_users`.`username` = :ezcValue1
[groupString:protected] =>
[havingString:protected] =>
[orderString:protected] => ORDER BY id DESC
[limitString:protected] => LIMIT 1 OFFSET 0
[lastInvokedMethod:protected] => order
[lockString:protected] =>
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQuery:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[boundCounter:ezcQuery:private] => 1
[boundParameters:ezcQuery:private] => Array
(
)
[boundParametersType:ezcQuery:private] => Array
(
)
[boundValues:ezcQuery:private] => Array
(
[:ezcValue1] => username
)
[boundValuesType:ezcQuery:private] => Array
(
[:ezcValue1] => 2
)
[expr] => ezcQueryExpression Object
(
[db:protected] => ezcDbHandlerMysql Object
(
[identifierQuoteChars:protected] => Array
(
[start] => `
[end] => `
)
[dbParams:ezcDbHandlerMysql:private] => Array
(
[phptype] => mysql
[dbsyntax] => mysql
[username] => nameDatabase
[password] => passwordxx
[protocol] => tcp
[hostspec] => localhost
[port] => 3306
[socket] =>
[database] => nameDatabase
)
[dsn:ezcDbHandlerMysql:private] => mysql:dbname=nameDatabase;host=localhost;port=3306
[reconnectedCounter:ezcDbHandlerMysql:private] => 0
[transactionNestingLevel:protected] => 0
[transactionErrorFlag:protected] =>
)
[aliases:ezcQueryExpression:private] => Array
(
[id] => `lh_users`.`id`
[username] => `lh_users`.`username`
[password] => `lh_users`.`password`
[email] => `lh_users`.`email`
[name] => `lh_users`.`name`
[chat_nickname] => `lh_users`.`chat_nickname`
[skype] => `lh_users`.`skype`
[xmpp_username] => `lh_users`.`xmpp_username`
[surname] => `lh_users`.`surname`
[job_title] => `lh_users`.`job_title`
[disabled] => `lh_users`.`disabled`
[hide_online] => `lh_users`.`hide_online`
[all_departments] => `lh_users`.`all_departments`
[invisible_mode] => `lh_users`.`invisible_mode`
[inactive_mode] => `lh_users`.`inactive_mode`
[active_chats_counter] => `lh_users`.`active_chats_counter`
[closed_chats_counter] => `lh_users`.`closed_chats_counter`
[pending_chats_counter] => `lh_users`.`pending_chats_counter`
[departments_ids] => `lh_users`.`departments_ids`
[rec_per_req] => `lh_users`.`rec_per_req`
[filepath] => `lh_users`.`filepath`
[filename] => `lh_users`.`filename`
[time_zone] => `lh_users`.`time_zone`
[session_id] => `lh_users`.`session_id`
[operation_admin] => `lh_users`.`operation_admin`
[max_active_chats] => `lh_users`.`max_active_chats`
[auto_accept] => `lh_users`.`auto_accept`
[exclude_autoasign] => `lh_users`.`exclude_autoasign`
[attr_int_1] => `lh_users`.`attr_int_1`
[attr_int_2] => `lh_users`.`attr_int_2`
[attr_int_3] => `lh_users`.`attr_int_3`
[pswd_updated] => `lh_users`.`pswd_updated`
[erLhcoreClassModelUser] => lh_users
)
[quoteValues:protected] => 1
[intervalMap:protected] => Array
(
[SECOND] => SECOND
[MINUTE] => MINUTE
[HOUR] => HOUR
[DAY] => DAY
[MONTH] => MONTH
[YEAR] => YEAR
)
)
)
)
)
)
)
[3] => Array
(
[file] => /home/XXXXXX/public_html/chat/lib/models/lhuser/erlhcoreclassmodeluser.php
[line] => 364
[function] => getUserList
[class] => erLhcoreClassModelUser
[type] => ::
[args] => Array
(
[0] => Array
(
[filter] => Array
(
[username] => username
)
[limit] => 1
)
)
)
[4] => Array
(
[file] => /home/XXXXXX/public_html/chat/lib/core/lhuser/lhuser.php
[line] => 88
[function] => findOne
[class] => erLhcoreClassModelUser
[type] => ::
[args] => Array
(
[0] => Array
(
[filter] => Array
(
[username] => username
)
)
)
)
[5] => Array
(
[file] => /home/XXXXXX/public_html/chat/cache/compiledtemplates/c556ec02b74bdcf598432345111e4c5d.php
[line] => 2
[function] => authenticate
[class] => erLhcoreClassUser
[type] => ->
[args] => Array
(
[0] => username
[1] => password
[2] =>
)
)
[6] => Array
(
[file] => /home/XXXXXX/public_html/chat/lib/core/lhcore/lhmodule.php
[line] => 97
[args] => Array
(
[0] => /home/XXXXXX/public_html/chat/cache/compiledtemplates/c556ec02b74bdcf598432345111e4c5d.php
)
[function] => include
)
[7] => Array
(
[file] => /home/XXXXXX/public_html/chat/lib/core/lhcore/lhmodule.php
[line] => 485
[function] => runModule
[class] => erLhcoreClassModule
[type] => ::
[args] => Array
(
)
)
[8] => Array
(
[file] => /home/XXXXXX/public_html/chat/index.php
[line] => 39
[function] => moduleInit
[class] => erLhcoreClassModule
[type] => ::
[args] => Array
(
)
)
)
[previous:Exception:private] =>
)Last edited by tiagocaus (2019-01-04 22:24:34)
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#6 2019-01-05 00:11:51
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: My chat stopped working after I upgraded to the latest version.
Hi tiagocaus ,
i cannot help much as i am not the programmer and i am not a programmer.
Maybe you can try to resume the backup and upgrade again... something has gone wrong in update i suppose.
If you need more custom help you can find more info on commercial support on my signature. The commercial support are not provided by me.
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#7 2019-01-06 12:09:55
- tiagocaus
- Member
- Registered: 2015-03-02
- Posts: 23
Re: My chat stopped working after I upgraded to the latest version.
For more than a year I've always been updating the same way.
It was not my mistake, but it's some chat update error.
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#8 2019-01-06 13:07:21
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: My chat stopped working after I upgraded to the latest version.
I am using the last version and i have no issue.
Maybe you can add more information about php used (what is the version) also mysql version.
If you need there are commercial support (more info on my forum signature)
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#9 2019-01-09 14:31:09
- tiagocaus
- Member
- Registered: 2015-03-02
- Posts: 23
Re: My chat stopped working after I upgraded to the latest version.
Very suggestive. Create a problem and have me pay to get it right.
I'll change the service.
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#10 2019-01-09 15:27:44
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: My chat stopped working after I upgraded to the latest version.
Hi tiagocaus , thank you for your message!
You do not have to pay. I am a user as you and i upgrade my installation every time an update is released.
No issue with the last version 3.14 for me. What i can give here is just suggestions for try to help to resolve your issue.
As i have not the solution i wrote some way you can try.
You are free to use the service that feel more near to your need and your feeling 
Have a great day! 
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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