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#1 2018-11-26 12:56:13
- malagutidomp
- Member
- Registered: 2018-11-26
- Posts: 3
Problems with API
Hello, I am trying to use the api using swagger, and the response text is always "Authorization header is missing".
The header is being correctly sent and the token is correct. Do you know what could be the mistake? I have installed the server in a private server.
Thanks.
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#2 2018-11-26 13:04:38
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problems with API
Hi malagutidomp ,
welcome on the live helper chat forum !
I upgraded your account to a Member account !
Can you please share the URL where the widget or the error is showed? Maybe a screenshot can help to understand better.
I never heard this error at the moment.
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#3 2018-11-26 13:10:21
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problems with API
I see your problem regard the API function.
Have you looked this: https://livehelperchat.com/how-to-use-c … -206a.html ?
Maybe the API is not fully correctly configured?!
I never have experience with live helper chat API 
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#4 2018-11-26 14:25:12
- malagutidomp
- Member
- Registered: 2018-11-26
- Posts: 3
Re: Problems with API
Thank you to everybody.
Next, an screenshot fron the swagger. You can see, "authorization header" is included.
Last edited by malagutidomp (2018-11-26 14:26:36)
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#5 2018-11-26 16:31:21
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problems with API
Thank you for the update! I have no experience with this, i will try to ask to the chat owner and update here if i get a possible suggestions.
Have you tried to search the response message in Google? Maybe you can find suggestions.
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#6 2018-11-27 07:44:11
- malagutidomp
- Member
- Registered: 2018-11-26
- Posts: 3
Re: Problems with API
Hi,
I found the solution, the mistake was the next one, I created an .htaccess file to redirect index.php requests. I don't know why it was producing the error.
I removed this file and all works fine now.
Thanks again.
Last edited by malagutidomp (2018-11-27 07:45:07)
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#7 2018-11-27 10:29:15
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problems with API
Hi malagutidomp ,
thank you for the updates! I am happy to know you was able to resolve 
Enjoy your day and live helper chat
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