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#1 2018-09-06 11:23:06

Registered: 2018-09-06
Posts: 2

Chat List Question

Hi,  When I pull a chat list and look at it by operator..  Does it include chats that were transferred to an operator? Or is recording the 'first responder' only?


#2 2018-09-06 11:29:40

From: Italy
Registered: 2014-04-10
Posts: 4,046

Re: Chat List Question

Hi wecanbothwin , welcome on the live helper chat forum.
Can you please provide steps for reproduce the issue?
What you mean with pull a chat list? When you transfer a chat to an operator the operator will see the request to acept the chat on the left if i am not woring. Operator has to acept the transfer than the chat will be transfered.

Have you read the documentation?

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