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thenetking

Member

Registered: 2015-09-26

Posts: 8

Online visitors and request new chat are not responding

Hey man, hope all is well.

I noticed a day or two ago that "Online visitor" traffic seemed slower than usual. Today it's empty and going when I go to the site from my cell phone's network, it still isn't registering. Testing the chat feature allows me to put my email in but when I hit start chat, it just sits on loading animation. I haven't done anything to my server in a while and everything else seems ok. I tried clearing cache in browser and your settings page. Any ideas what to try other than fresh install?

http://whyiodine.com/ is running a chat window

Thanks man!

gregfr

Member

Registered: 2018-07-04

Posts: 2

Re: Online visitors and request new chat are not responding

I have the same problem. I am using a self-hosted version, nothing changed on the server and it was working 2 days ago, but today, only the spinning animation... Very likely to be an external cause...

gregfr

Member

Registered: 2018-07-04

Posts: 2

Re: Online visitors and request new chat are not responding

On the client side, I see an error : 503 (Service Temporarily Unavailable)
However, nothing in the server error log. The 503 request however appears in the access log (so, not a reverse proxy problem).
I've updated to the latest version, same.

Last edited by gregfr (2018-07-04 08:00:08)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Online visitors and request new chat are not responding

Hi thenetking ,
thank you for your message on the live helper chat forum!

At the moment your live chat support seems to be offline. I never see particular issue on opening widget (from desktop and mobile) and see the offline form.
I see also you are using a older version of LHC.

What is the PHP version and live helper chat version?
Consider that run old software is not good. Your server error log message has something to say?

Are you on a dedicated server, VPS or shared hosting?

Hi gregfr,
I cannot test your live chat install as i cannot find a website related.

You can refer to the same questions I have done here for thenetking .

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