LiveChatHelper Cookie is not set on Chrome.

cablegunmaster · 2018-05-24 11:46:11

I tried to work around this but, I have not found a solution for my issue.
The current problem is when I login with my administrator on liveadmin helper it works on Firefox and Internet explorer but not on Chrome.

When I opened chrome I found out the difference between the calls is the "PHPSESSID"
Which is set on Firefox and Internet Explorer as a Cookie.

I opened on the chrome browser the console, and tested with following commands:

document.cookie="PHPSESSID=rnj6btirpe7l6ji03p14urjo05;expires=Wed, 18 Dec 2023 12:00:00 GMT"
document.cookie="TEST=rnj6btirpe7l6ji03p14urjo05;expires=Wed, 18 Dec 2023 12:00:00 GMT"

On IE It creates the cookies, but on the Chrome it does create a cookie with the name "PHPSESSID".

Also a question regarding session cookie in chrome found on stackoverflow:
https://stackoverflow.com/questions/488 … -in-chrome

Chrome:
Version 66.0.3359.181 (Official Build) 64 bit

Last edited by cablegunmaster (2018-05-24 11:52:32)

PeopleInside · 2018-05-24 11:57:45

Hi cablegunmaster,
welcome on the live helper chat forum!

What version of LHC and Chrome are you using?
You are completely unable to login with Chrome on LHC or just the session is lost after sometimes?

I just tried to login with Chrome in the last LHC version and I have no issues.
Can you try also on incognito mode with the browser extension disabled?
https://support.google.com/chrome/answer/95464

cablegunmaster · 2018-05-24 12:02:04

I am completely unable to login on Chrome.

Chrome:
1. Fill in user + password correctly
2. It redirects with a 302 'URL + &redirect='
redirect = no url here? should there be? No session is started.
3. chrome shows me the login page again with no PHPSESSID cookie set.

Firefox & IE
1. Fill in user + password.
2. It redirects and shows the admin page.
PHPSESSID cookie is set.

Incognito and no plugins:
Seems to work. smile .

SOLUTION:
Either the Ublock origin or Adblock plus might be causing the issues.
After removing it seems to work in the browser again.
Restart the browser after removing the plugins.

Last edited by cablegunmaster (2018-05-24 12:14:51)

PeopleInside · 2018-05-24 12:14:52

Please try to disable your extension and see if the issue is solved in normal mode. If is solve please try to report the issue to the relative extension or find an alternative extension.
There is no issue on LHC from what I can see smile

cablegunmaster · 2018-05-24 12:17:11

LHC is out of the clear, it was the Ublock origin extension blocking the PHPSESSID request, thanks for being my soundboard smile .

Last edited by cablegunmaster (2018-05-24 12:17:29)

PeopleInside · 2018-05-24 12:23:22

You are welcome smile

tinhtrieuan · 2018-06-22 09:58:59

i forgot my pass to login, what can i do ?
I rostore my pass , but no email to my inbox

PeopleInside · 2018-06-22 10:00:09

Hi, thank you for your message. Is your a self hosted install?
Hope you have set SMTP correctly or email will be sent with PHP function you have to check in spam or whitelist local emails.

Announcement

#1 2018-05-24 11:46:11

LiveChatHelper Cookie is not set on Chrome.

#2 2018-05-24 11:57:45

Re: LiveChatHelper Cookie is not set on Chrome.

#3 2018-05-24 12:02:04

Re: LiveChatHelper Cookie is not set on Chrome.

#4 2018-05-24 12:14:52

Re: LiveChatHelper Cookie is not set on Chrome.

#5 2018-05-24 12:17:11

Re: LiveChatHelper Cookie is not set on Chrome.

#6 2018-05-24 12:23:22

Re: LiveChatHelper Cookie is not set on Chrome.

#7 2018-06-22 09:58:59

Re: LiveChatHelper Cookie is not set on Chrome.

#8 2018-06-22 10:00:09

Re: LiveChatHelper Cookie is not set on Chrome.

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