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arakan

Member

Registered: 2018-06-04

Posts: 1

Does Live Helper Chat have ticket assistance too?

Hello guys,

Does Live Helper Chat have ticket assistance too?

Thank you

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Does Live Helper Chat have ticket assistance too?

Hi arakan,
welcome in the live chat forum!

You can use an open source like OsTicket.
As OsTicket has filter you can filter email and use the reply to address for open ticket maybe if the started chat has not been replied after a while or for offline messages.

There is also a live helper chat plugin but i am not using this as as told before you can use OsTicket filter and some LHC settings.

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Does Live Helper Chat have ticket assistance too?

In my LHC department settings I set LHC to send an email if a chat is pending without reply after a while.
When this is done as the department email is checked by OsTicket for new emails and new ticket a ticket is opened with the customer email as OsTicket has been set to use the reply to address in the filters.

If you want install and use extension I advise you I cannot give support on the plugin You need ask to the chat owner on GitHub.

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PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]