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samdf

Member

Registered: 2018-05-29

Posts: 2

Login form not working - no error in php log

My environment:
PHP 7.2
MariaDB: mysql  Ver 15.1 Distrib 5.5.56-MariaDB
Nginx - latest

We do use PHP-FPM and php-opcache Caching.

The issue is this: Install, fine - can visit: myurl.com/livechat/lhc_web/index.php/site_admin/user/login without issues
Can't login and the page simply refreshes, logs show 304 no change from cache file... so wondering if its a cache issue?

When installing, all checks were green

File permissions should therefore be OK!

I can however, create a chat visiting: myurl.com/livechat/lhc_web/index.php/ - i can then email the transcript, so the internal functions seem to be working...

When tailing the logs I can see that there is various pinging going on for any responses etc and this all looks ok as well (no 404's)

I have tried setting up the database both as utf8 and utf8mb4.

Any help from this point would be appreciated!

Last edited by samdf (2018-05-29 13:36:55)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Login form not working - no error in php log

Hi,

It's to hard to say. But can you try to enable debug output. https://livehelperchat.com/how-to-enabl … t-58a.html Perhaps some issue with php sessions. Just realy to hard to say.

samdf

Member

Registered: 2018-05-29

Posts: 2

Re: Login form not working - no error in php log

Perfect - didn't spot the option in the settings file and I have now rectified the issue.

Whilst file permissions were correct, ownership of sessions in php lib folder was incorrect.
Should be nginx, however sessions was owned by apache. Usually we don't use this folder for these and instead use tmp.

Thanks for the tip.