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#1 2018-03-22 12:32:47

shihaan
Member
Registered: 2018-03-22
Posts: 4

Continuous refreshing chat in another subdomain.

Hello there,
Thank you for livehelperchat. Very satisfied with it.
Lately my live chat is not working in my other subdomains. It keeps refreshing.
But works in the subdomain where it is installed.
Have been using it in my previous host for 2 years without any issues.
Also after transferring to my new host there was no problem for 2 weeks.

There is no timely help from my new saas provider runcloud.io . I am using a cloud server now.

it is  a cloud server panel but its almost like cpanel. At one point they did help me fix a bug. And it started working but during transfer to another server we used a backup and deleted original server. Unfortunately the back up was made before the bug fix. Now no response from cloud panel providers so i guess have to do it myself.

thanks in advance.

Last edited by shihaan (2018-03-22 12:46:56)

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#2 2018-03-22 13:12:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Continuous refreshing chat in another subdomain.

Hi shihaan,
can you provide URL where chat works and URL where the issue is present? So I can take a look.
Thank you!


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2018-03-22 13:47:21

shihaan
Member
Registered: 2018-03-22
Posts: 4

Re: Continuous refreshing chat in another subdomain.

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#4 2018-03-22 15:43:04

shihaan
Member
Registered: 2018-03-22
Posts: 4

Re: Continuous refreshing chat in another subdomain.

thanks guys the server guys fixed it for me

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#5 2018-03-22 20:54:34

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Continuous refreshing chat in another subdomain.

I am happy to hear issue was server side fixed  smile
Enjoy your time and live helper chat!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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