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#1 2018-03-02 19:24:25
- interwood
- Member
- Registered: 2018-03-02
- Posts: 6
Problem with my hosting, no utf8mb4
Hello
I have a big problem with my website host.
Database server
- Server type: MySQL
- Server version: 5.1.68-community-log - MySQL Community Server (GPL)
- Server charset: UTF-8 Unicode (utf8)
Web Server
- Database client version: libmysql - 5.1.73
- PHP extension: mysqli
- PHP version is 5.6
Also Server connection collation does not support utf8mb4. So impossible to make an install.
I use git clone livehelperchat to dowload the chat sofware.
On my localhost everything work fine because I have all requirements.
So I replace all utf8mb4 by utf8 in the install php file and use FTP to send all files on my Hosting server. After install on my server when I login this is what I get on dashboard.
No chat list. all is empty.
Also the chat widget never appear on client page.
SO please help
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#2 2018-03-02 19:46:29
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problem with my hosting, no utf8mb4
I will forward this question to the chat owner remdex,
please hold on for a reply in the next days.
Thank you!
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#3 2018-03-05 07:40:57
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problem with my hosting, no utf8mb4
Hi, sorry for the delay.
Reply from chat owner still pending. Maybe is a busy time. I think he should try to reply as soon as possible.
Thank you for the patience, have a great day!
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#4 2018-03-05 11:03:57
- interwood
- Member
- Registered: 2018-03-02
- Posts: 6
Re: Problem with my hosting, no utf8mb4
Hello,
I think the problem is the utf8mb4 charset. My website host must upgrade Mysql to version 5.5 to have utf8mb4 in charset. So the owner can confirm it.
Thanks
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#5 2018-03-06 16:05:25
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problem with my hosting, no utf8mb4
Sorry, seems the chat owner is busy at the moment. Probably the issue can be related to the missed support on the server.
If you are able to solve keep us updated. 
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#6 2018-03-12 10:27:06
- interwood
- Member
- Registered: 2018-03-02
- Posts: 6
Re: Problem with my hosting, no utf8mb4
Hello,
I solved my problem.
It's mysql version. you need MysqL minimum 5.5
Thanks
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#7 2018-03-12 10:29:38
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Problem with my hosting, no utf8mb4
Hey, thank you for your feedback!
You are right : Requirements
is always better have software updated for security and for avoid issue.
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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